We are seeking a Retail Operations Program Manager to own Tesla retail operations and programs for Vehicle Accessories and Merchandise. You will set strategy, run the operations, and drive growth across Tesla's owned retail channels-pairing merchandising judgment with rigorous execution across stores, systems, inventory, and new-site readiness. High-impact role spanning operations, merchandising, cross-functional leadership, and data-driven decision making in a fast-paced environment. Based in Los Angeles or the Bay Area.
- Develop, execute, and scale omnichannel retail strategies for merchandise and accessories across 170+ Tesla locations, Tesla Shop e-commerce, pop-ups, and other activations
- Own end-to-end retail operations: store standards, visual merchandising and planograms, customer experience, and the daily rhythm of how product moves from allocation to the floor
- Lead inventory management and controls-planning, allocation, replenishment, cycle counts, variance root-cause, shrink prevention, and operating discipline that keeps assortment accurate and available
- Partner with IT / retail systems on POS equipment deployment, hardware lifecycle, and software upgrades; translate store needs into rollout plans, training, cutover support, and post-go-live issue resolution
- Drive new store openings from readiness through open: space and fixture plans, inventory first-fill, POS/systems standup, playbooks, and go-live support-in close partnership with construction, facilities, and infrastructureteams on timelines, dependencies, and site constraints
- Lead merchandising programs, seasonal collections, limited editions, in-store activations, and collaborations to maximize sell-through, engagement, and brand alignment
- Analyze sales, KPIs, customer insights, and trends to optimize assortment, operations, and channel performance
- Identify and launch new retail formats, experiential opportunities, or expansion initiatives (including international where applicable)
- Ensure all retail activities meet Tesla's quality, legal, and brand guidelines
- 5-8+ years in retail operations or channel management-ideally apparel/lifestyle, consumer goods, automotive accessories, or premium omnichannel
- Proven ownership of physical retail and e-commerce, including P&L influence, merchandising, inventory controls, team leadership, and measurable sales and operating improvement
- Comfortable in the details that keep stores running: POS and inventory systems, equipment rollouts, software change management, and cross-functional execution with construction/infrastructure on openings
- Extremely detail-oriented-catches errors in assortment, inventory, pricing, planograms, systems configuration, reporting, and customer-facing materials before they reach the floor
- Exceptional written and verbal communication: briefs executives, aligns partners (IT, construction, supply, stores), coaches locations, and writes clear operating instructions under tight timelines
- Strong Excel / retail metrics fluency; hands-on with POS and inventory platforms
- Travel typically 50-70%
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation
$68,400 - $228,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.