Staff Services Officer I

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don't match-often adding hundreds of dollars each month to what you take home or save.

Here's what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members-saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that's time off you're actually paid for)
• Optional dental, vision, and life insurance-at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: Staff Services Officer I

Job Title: Staff Services Officer I

Agency: Dept of Family & Protectve Svc

Department: Talent Acquisition Group

Posting Number: 18848

Closing Date: 07/24/2026

Posting Audience: Internal and External

Occupational Category: Office and Administrative Support

Salary Range: $3,581.33 - $5,372.41

Pay Frequency: Monthly

Salary Group: TEXAS-B-17

Shift: Day

Additional Shift:

Telework: Not Eligible for Telework

Travel: Up to 35%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location:

Job Location City: ARLINGTON

Job Location Address: 1200 E COPELAND RD STE 400

Other Locations: Arlington

MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411

8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0

63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11

SEI15,SK,WEPS,YN,YNS

GENERAL DESCRIPTION:

Performs routine (journey-level) staff services work. Work involves performing work in several staff services functions such as human resources, accounting, budgeting, purchasing, training, payroll, records management, and property management. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

As a Staff Services Officer I, you're the driving force behind a welcoming every new DFPS team member. You'll support a dedicated group of hiring specialists and their manager, but your influence goes well beyond the office-youre essential to our onboarding experience, ensuring new employees feel supported and valued from day one. In this role, you help set the tone for our mission to protect vulnerable adults, making every new employee orientation meaningful and every transition smooth.

You'll take on a variety of meaningful staff services responsibilities that keep our talent acquisition operations running smoothly. From keeping personnel records organized and up-to-date to making new employee orientation a positive experience, you'll be right in the middle of what matters most. You'll coordinate key HR activities, track hiring progress, prepare reports, and support both your team and new hires every step of the way. This role offers the chance to grow your administrative skills, contribute to a mission-driven team, and play an essential part in welcoming new colleagues-all while working with guidance and the opportunity to show initiative.

ESSENTIAL JOB FUNCTIONS:

Processes and maintains personnel documentation including new hire paperwork, employee changes, and termination records

• Provides administrative support to HR staff and hiring managers by scheduling interviews, maintaining calendars, and coordinating meetings
• Prepares and distributes routine HR reports, correspondence, and other documents while ensuring accuracy and timeliness
• Maintains various HR databases and tracking systems, ensuring data integrity and confidentiality of employee information
• Assists with new employee orientation by coordinating schedules, preparing materials, and processing required documentation
• Responds to basic HR-related inquiries from employees and managers regarding policies, procedures, and general HR matters
• Supports recruitment activities by tracking applicants, maintaining job posting records, and coordinating with hiring managers
• Reviews and verifies HR documents for completeness and compliance with established procedures and regulations

Other duties as assigned.

EXPERIENCE AND EDUCATION

Experience in office management, business administration, human resource administration, or budget preparation work. Graduation from an accredited four-year college or university with major coursework in human resources, public or business administration, or a related field is generally preferred. Experience and education may be substituted for one another.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of agency programs, policies, and procedures; the methods, principles, and practices of the agency; fiscal or budgeting techniques and practices; and office management and human resource administration.

Skill in coordinating activities, the use of a computer and applicable software, and critical thinking.

Ability to study and evaluate programs and propose recommendations, and to communicate effectively.

Knowledge of office practices, administrative procedures, and records management principles.

Skilled in organizing and maintaining detailed records and tracking systems.

Skilled in verbal and written communication, with ability to interact professionally with all levels of staff.

Ability to maintain strict confidentiality when handling sensitive personnel information.

Ability to work independently and manage multiple priorities while meeting established deadlines.

REGISTRATION, CERTIFICATION, OR LICENSURE:

N/A

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver's record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.