Staff Services Officer III

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Staff Services Officer III

Job Title: Staff Services Officer III

Agency: Dept of State Health Services

Department: Food & Drug

Posting Number: 22219

Closing Date: 10/22/2026

Posting Audience: Internal and External

Occupational Category: Office and Administrative Support

Salary Range: $4,020.33 - $6,335.66

Pay Frequency: Monthly

Salary Group: TEXAS-B-19

Shift: Day

Additional Shift:

Telework: Eligible for Telework

Travel: Up to 10%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 1100 W 49TH ST (RDM)

Other Locations:

MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411

8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0

63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11

SEI15,SK,WEPS,YN,YNS

Brief Job Description:

Under the direction of the Food & Drug Section Director, the Staff Services Officer (SSO) III performs complex (journey-level) staff services work for the Food & Drug Section (F&D). The SSO III supports section staff through the procurement, maintenance, and tracking of equipment, supplies, and facilities necessary to meet the mission. Conducts complex and critical staff services work related to planning, leading branch administration, human resources, training, employee engagement, purchasing, IT coordination, records and property management, and business continuity.

Serves as Section Team Lead for purchasing and requisitions. Leads and/or advises on assignments, special projects, policies and procedures, affecting most areas of the section. Identifies needed areas of operational change or improvement in the section and makes recommendations. Prepares reports for F&D. Provides back-up assistance to fellow F&D office staff. Answers calls and disseminates messages. Represents the section to internal and external stakeholders. Coordinates meetings and conference calls. May manage calendars and emails for F&D Section Director and Unit Directors.

Works under general supervision with moderate latitude for the use of initiative and independent judgment. Excellent communication skills and interpersonal skills are essential. Much of the work is self-planned and self-prioritized, and requires a high degree of professional independence, initiative, diplomacy, discretion, and tact. Other duties as assigned.

Essential Job Functions (EJFs):

(35%) Serves as Team Lead for section-wide property procurement, management, and inventory control activities. As such, serves as Lead Purchaser and Supply Coordinator for the Food & Drug Section and assists and trains purchasing coordinators and Managers throughout the section. Tracks and monitors items and ensure invoices are paid in a timely manner. Works with IT staff and leadership to obtain and disseminate resources (computers, cell phones, office phones, etc.). Tracks section needs and assures supplies are stocked accordingly. Plans ahead to ensure new employees have computers, cell phones, badges, and other necessary supplies on their first day.

(30%) Fulfills the sections administrative needs. Manages CPD shipping accounts (e.g. FedEx) and uses these services for timely Section Office mailings. Serves as a resource and trainer for other Shipping Coordinators throughout the section. Serves as the Food & Drugs Records Retention and Open Records Coordinator. Maintains related tracking databases. Provides technical advice and assistance to Division personnel in administrative policy and procedure matters. Provides support for new hire and other human resource activities at the Section Level. Assists with the Food & Drug Section new employee orientation.

(20%) Prepares and oversees special projects and assignments. Oversees the planning, implementation, coordination, and tracking of assignments using facilitation skills and project planning tools; and prepare reports utilizing various software, including Microsoft Office.

(10%) Shares CPD Fleet Coordination duties for F&D assigned Fleet. Tracks, analyzes, and pays state vehicle tolls; tracks state vehicle mileage and fuel bills; and maintains tracking databases.

(5%) Other duties assigned include, but are not limited to, actively participating and/or serving in a supporting role to meet the agencys obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or a change of locations.

Knowledge, Skills and Abilities (KSAs):

Knowledge: of office management, purchasing, and training techniques; state government organization and administration; and state purchasing regulations and policies.

Skill: in facilitation, negotiation, conflict resolution, problem solving, and team building; project management and task prioritization; using software such as Microsoft Office and internet browsers; preparing and editing high-level written reports and correspondence; and providing consultation and technical assistance.

Ability: to communicate effectively, both verbally and in writing; establish goals and objectives; facilitate projects and work effectively with teams; maintain effective working relationships with internal and external stakeholders; organize and prioritize workload and meet deadlines; maintain confidentiality; perform work with a high degree of attention to detail; take initiative to improve processes; and develop administrative policies and procedures.

Registrations, Licensure Requirements or Certifications:

• N/A

Initial Screening Criteria:

• At least four (4) years' experience providing administrative, general office, or clerical support.
• Experience in purchasing and processing financial requisitions is preferred.
• Using Microsoft Office at an advanced level, particularly Outlook, Word, and Excel is preferred.
• Graduation from an accredited four-year college or university with a degree in public or business administration; or a field related to Consumer Protection is preferred.

Additional Information:

• PLEASE NOTE: Your application must demonstrate how you meet the initial selection criteria.
• This position may require overtime, extended hours, and/or hours outside of the normal 8:00 AM to 5:00 PM, Monday through Friday schedule.
• Consideration will be given to known past job performance, if applicable, and prior work history.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor's Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 form