Staff Support Associate I/UKHC

Posting Details

Posting Details

Job Title Staff Support Associate I/UKHC Requisition Number RE54866 Working Title Customer Relations Associate Department Name H4005:Office of Patient Experience Work Location Lexington, KY Grade Level 05 Salary Range $15.00-22.60/hour Type of Position Staff Position Time Status Full-Time Required Education

HS

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience

2 yrs

Required License/Registration/Certification

None

Physical Requirements

This position requires regularly sitting at a computer workstation for extended periods of time; occasionally standing or walking with objects weighing up to 25 pounds; lifting, pushing, and/or pulling objects weighing up to or over 50 pounds; and performing tasks with repetitive motions. Also involves some exposure to risk of injury from moving, lifting, or positioning patients, equipment, or materials; and exposure to loud noises, temperature extremes, cuts/punctures, and combative/violent people.

Shift

Monday-Friday, 12:30-9p

Job Summary

The Staff Support Associate serves as a navigator at the UK Healthcare information desks; this position will assist with way-finding, patient throughput, maintaining a safe environment, and communication between staff and guests. Additional duties include clerical assignments related to customer relations.

Skills / Knowledge / Abilities

Excellent communication skills and knowledge of Microsoft Office Suite; the ability to work in fast-paced, high stress, team-centered environment, and an understanding of healthcare information systems.

Does this position have supervisory responsibilities? No Preferred Education/Experience

Customer service or healthcare support services experience preferred.

Deadline to Apply 10/12/2026 Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Rate your level of expertise in using Microsoft Office Suite (Word, Windows, Excel, and PowerPoint).

• None

• Basic

• Average

• Proficient

• Expert

• • Please choose the answer that best describes your years of paid, full-time employment experience in customer service.

• None

• More than 0, up through 1 year

• More than 1 year, up through 3 years

• More than 3 years, up through 5 years

• More than 5 years

• • Please select the answer that best describes your years of experience working closely with others as part of a multidisciplinary team.

• None

• More than 0, up through 1 year

• More than 1 year, up through 3 years

• More than 3 years, up through 5 years

• More than 5 years

• • What does creating a good patient experience mean to you and what character traits are necessary for it?

(Open Ended Question)

Applicant Documents

Required Documents

Optional Documents

• Resume
• Cover Letter