Staff Systems Administrator

REQUIRES AN ACTIVE/EXISTING TS/SCI WITH CI POLYGRAPH - NO REMOTE WORK, MUST WORK ON SITE Responsibilities include, but are not limited to:Maintain/troubleshoot Windows servers and workstations, both on-site and remotePerform Windows system administrative support to include adding and removing users, installing software and monitoring systemsMaintain domain controllers, file servers, application servers and other cloud resourcesProperly receive and triage customer incidents in the ticketing systemFollow standard operating procedures to accurately log all tickets within the ticketing systemPerform remote troubleshooting through diagnostic techniquesProperly escalate unresolved tickets to the next tier of supportEngage with customers throughout the process and follow up to ensure proper incident closureEnsure quality and productivity standards are maintained while meeting customer timelinesAssist in configuring baseline switches, routers and PCs being prepared for deploymentCoordinate equipment preparation and shipping, confirm customer receipt, and validate inventoriesPerform remote site surveys and identify requirements for hardware and cablingBasic Qualifications:2+ years of related experience as a System Analyst/Administrator or similar roleAppropriate DoD 8570 Level II certificationExperience with network and patch managementKnowledge of system security, data backup/recovery, and network monitoringAbility to troubleshoot and problem solve issues to resolution10% local travelExcellent customer interaction with a focus on positive service supportPossible evening and/or weekend work as needed (overtime pay available if necessary/approved)Preferred Qualifications:Bachelor's Degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institutionDoD 8140-451 Intermediate Certification required (Cloud+ or GICSP or SSCP or GSEC) -OR- equivalent DoD/Military Training as identified in 8140 qualifications matrixExperience using ticketing systems such as Remedy or ServiceNowITIL 4 Foundations certificationMicrosoft Certified Solutions Associate (MCSA)Clearance Requirements:Top Secret clearance adjudicated within the last 6 yearsWilling to submit to a random polygraphPhysical Requirements:Must be able to remain in a stationary position 50%.Frequently communicates with co-workers, management and customers, which may involve delivering presentations; must be able to exchange accurate information in these situations.