Staff Systems Engineer I - USPTO EUSOS

Overview

The Staff Systems Engineer serves as the principal technical architect and engineering authority across the entire End User Support Operations Support (EUSOS) ecosystem. In this elite technical role, you will design, optimize, and secure the foundational enterprise deployment structures, endpoint management baselines, and cross-functional technology integrations that power over 15,000 distributed federal workers, patent examiners, and trademark specialists. You will operate at the intersection of long-term architectural strategy and high-tier escalation engineering. Rather than managing daily technician schedules, you will build the technical automation frameworks, author configuration profiles, and bridge critical gaps between Warehouse Lifecycle Operations, Network Operations & Maintenance, and Security Operations & Enterprise Monitoring branches.

Essential Duties and Responsibilities

• Maintain simple to complex types of audio-visual equipment- e.g. sound systems, audio recording devices, webcasting, videotaping live programs, video teleconferencing, computer data video production, streaming servers, and associated content management systems, lighting, and related services
• Pull and terminate cables as needed
• Other duties as assigned

Minimum Requirements

• Must understand professional sound systems and audio equipment, video projection and display systems, audio and video conferencing technologies as well as control systems and IP-based networks.
• Must have a technical understanding of A/V systems and their use, including audio conferencing and video.
• Skill in customer communications and requirements analysis.
• Knowledge of audio and video file formats and standards.
• Knowledge of media server systems and technologies, including digital asset management and streaming delivery.
• Knowledge of network infrastructure and system performance concepts.
• Ability to troubleshoot and correct interrelated system and network problems
• Ability to utilize TCP/IP troubleshooting knowledge to diagnose network connectivity issues.
• Respond to all alerts generated by the CISCO/Tandberg equipment, and report anomaly to Network Operations, Network Security.
• Ability to utilize studio lighting for Teleconference and Broadcast Events.
• Ability to login to devices, pull logs or perform firmware upgrade
• Ability to operate as a T-Shaped resource as part of the collaboration division

Desired Technical Requirements:

• Ability to design, develop, and maintain customer integrated control solutions for complex audio-visual systems
• Ability to test, troubleshoot, and debug complex audio, video, switching, and control system problems.
• Ability to diagnose AMX, Biamp, Cisco, Crestron, and QSC control systems, implementation and testing for System Integration client projects.
• Able to ensure operation of audiovisual equipment by completing preventative maintenance requirements.
• Contribute to design review and code review, as required.

Educational Requirements

• Cisco Certification on Codec Equipment and A+ Certification desired
• Possess Crestron and QCS Q-SYS Designer programmer certifications desired

Compensation

$70,000-$75,000.

The compensation range listed for this position is provided as a good-faith estimate of what the company intends to offer for this role. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, budget, market data, and relevant laws.

NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us at recruiting@nccsite.com. Please reference the position in your email.

NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.