Staff Technician II (Billing Analyst)

Staff Technician II (Billing Analyst)

Salary

$49,152.78 - $56,403.94 Annually

Location

500 East Main Street, Suite 1500, Norfolk, VA

Job Type

Permanent Full-time

Job Number

014293

Department

Utilities

Division

Water Accounts

Opening Date

08/03/2026

Closing Date

8/14/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

The City of Norfolks Department of Utilities is currently seeking an experienced, results-oriented professional for the position of Billing Analyst within the Division of Water Accounts billing team. The billing team is a small, dynamic group of individuals responsible for processing over 65,000 combined utility bills each month. The Billing Analyst position is responsible for an array of activities that include: reviewing meter readings for accuracy, processing financial transactions, calculating adjustments and the creation/completion of work orders.

Essential Functions

Essential functions include but are not limited to the following:

• Reviews multiple reports and meter reading records to verify accuracy and completeness of information to accurately bill customer accounts.

• Creates and completes work orders within the utility billing system for the purpose of verifying meter readings, identifying defective equipment or confirming service location information.

• Acts as liaison for the departments contracted meter reading company to ensure that water meters are read and work orders are completed within contractual requirements.

• Calculates manual bills and adjustments, as required, to terminate accounts, prorate accounts and process consumption adjustments. Ensures that all financial transactions are processed in full compliance with Norfolk City Code and all standard operating procedures.

• Acts as liaison to Hampton Roads Sanitation District to respond to billing questions, identify and resolve billing interface errors and coordinate billing processes.

• Processes payments received through a lockbox file and reallocates credit balances between services.

• Assists with writing and revising process documentation and provides training to temporary employees.

• Creates and enters data into MS Excel spreadsheets for performance indicators, process verifications, etc.

• Responds to data requests from City auditor, external auditors and other agencies as required.

• Assist with training as required

• Actively participate in projects and meetings

• Focus on Process Improvement

• All other duties as assigned

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associates degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school in business administration, accounting, budgeting or finance. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

One year experience as support staff

Additional Information & Requirements

Work Location: 500 East Main Street, Norfolk

Work Hours: Monday - Friday; 8:00 a.m. - 5:00 p.m.

This position is designated as an Essential position which means you may be required to work extended, rotating, after hours, nights and/or weekends in response to emergencies and severe weather.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employees full name, department, and job title. If not, please indicate by typing "N/A."

03

Please select the highest level of education you have completed:

• High School Diploma/GED
• Some college training or certifications
• Associate Degree
• Bachelors Degree or higher

04

How many years of experience do you have as support staff?

• I have less than 1 year of experience
• I have 1 to 2 years of experience
• I have 2 to 3 years of experience
• I have 3 to 4 years of experience
• I have 4 or more years of experience

05

This position requires an intermediate level of computer skills, specifically Microsoft Office. Please select the response that best describes your Microsoft Office skill level.

• I have no Microsoft Office experience
• Beginner
• Intermediate
• Advanced

06

Do you have experience performing the following Microsoft Excel tasks? (Please select all that apply.)

• Data entry
• Creating formulas
• Creating new spreadsheets
• I do not have any experience with the above Excel tasks

07

Which statement best describes your experience using financial systems/software?

• I use financial/accounting systems on occasion.
• I use financial/accounting systems regularly as part of my daily tasks.
• I am considered a subject matter expert and have previously provided training on financial systems/software.
• I do not use financial/accounting systems.

08

Describe your experience with meter reading and/or consumption-based billing? Select all that apply:

• I have experience calculating and posting consumption-based fees and adjustments.
• I have experience reviewing meter readings or other verification reports to resolve variances.
• I do not have experience with meter reading or consumption-based billing.

09

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

10

Are you a temporary employee currently working within the Department of Utilities?

• Yes
• No

11

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

12

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question

Employer City of Norfolk