Job Description
What We Offer:
This position performs all staffing and scheduling functions including placement of Staffing Office employees through the use of Time and Staffing system to ensure the most efficient allocation of available Staffing Office staff.
What We're Looking For:- Education: High School Diploma or GED, required. Two years of college or secretarial science degree preferred. A combination of education and experience with advanced computer skills required.
- Experience: Minimum of two years of office environment experience, required. Previous staffing experience, preferred.
- Additional Skills (required): Demonstrates proficiency with word processing, spreadsheet skills, PowerPoint and other Microsoft Office applications. Must be able to secure and maintain private and confidential information. Requires excellent ability to effectively communicate with hospital staff and ability to successfully complete generic and department-specific skills validation and competency testing. Working knowledge of Time and staffing preferred (scheduler or staffer experience preferred). Must be detail oriented. Must have the ability to work independently with minimal direct supervision. Ability to analyze and problem solve. Must be flexible to work varies shifts.
| • | Communication: Reviews and advises next shift coordinator(s) regarding current and future staffing needs, as well as any pending issues and/or items needing attention or resolution. Promotes and maintains professional and courteous relationship with all Leadership, Administrative Supervisors, Clinical Supervisors, and Lead Technologists, thru open communication and prompt resolution to staffing issues. Assists the Staffing Office’s management team with the coordination of communications with float staff pool, other directives, and/or other departments involving operational, educational, or staffing issues. Maintains communication with patient care areas regarding staffing conditions and needs for additional staff. Must be available to travel to Sites for training, new hire orientation, applicant interviews and follow up with Supervisor to ensure PRN is meeting their commitments/needs. | |
| • | Scheduling: Prepares accurate and timely schedules. Promotes balanced schedules based on system needs and staff availability. Understands and effectively articulates the utilization of Time and Staffing principles, along with productivity data, and unit criteria used for hospital and system resource deployment. Works with managers related to scheduling system needs. Must understand the multiple modalities and credentials required for the PRN technologist to work in the multiple facilities. | |
| • | Staffing/Placement: Effectively deploys correct staff to proper units based on skills/qualifications. Oversees all placement and movement of float staff. Facilitates staffing by communication with the staff to determine availability. Should have the capabilities of many forms of communication via phone, text, or emails. Cooperates with Patient Flow Coordinators or Administrative Supervisors regarding the needs and possible core staff movement of each facility. Maintains daily contact with department leaders, managers, and supervisor regarding staffing issues. Communicates staff compliance issues to management team. Recognizes and responds timely and appropriately to staffing issues and problems. Seeks appropriate advice, feedback and guidance on issues outside the scope of job knowledge and duties from Staffing Resource management. Demonstrates ability to forecast staffing shortages across the system utilizing house coverage report and assign appropriate staff based on critical need. Ensures correct placement of assigned staff to proper Cost Center and Division within Time and Staffing. Ensures proper deployment of direct placement staff based on staffing shortages and critical need. Must be extremely flexible with schedule due to staffing needs for Acute Care and Outpatient Imaging needs. | |
| • | Time and Staffing/API: Assures accurate posting to Time and Staffing, upon completion of staffing transactions, to insure proper Cost Center/Division charges are applied for payroll activities and report generation accuracy. Notifies Staffing Office’s management team of issues and problems relating to Cost Center issues. Must review time cards for accuracy and ensure OT is approved by the management team. Responsible for accurate and timely maintenance for upkeep of float staff pool personnel staffing roster. Assures that schedules are maintained for the clinical staff. Communicates with/to float staff to request schedule compliance and notifies management team if noncompliance occurs through reports (as working tools) for demonstration of noncompliance of float staff. Creates appropriate reports from Time and Staffing and other database reports in order to facilitate efficient staffing practices. Independently, efficiently and accurately demonstrates all technical staffing functions in Time and Staffing with minimal support. Provides troubleshooting, training, re-orientation and other help support to peers as necessary. Acts as a resource for personnel by providing guidance and advice on time and staffing / API techniques and methods. | |
| • | Function System Administrator: Maintains and updates the systems to continue to meet data tracking needs. Manages day-to-day operations of the clinical contract labor invoicing process to include, but not limited to, the following: Follows up with managers and directors to ensure that invoices are processed in a timely manner; works with clinical contract labor vendors to ensure that the organization is being billed in a timely and accurate manner. Works with accounts payable and internal audit departments to ensure compliance with organizational and regulatory body policies for contract labor. Responsible for scheduling/ coordinating contract labor if hired or needed. | |
| • | Service: Maintains high level of customer satisfaction: Leads Team in exceeding customer expectations at all times. Satisfaction surveys exceed expectations. Achieves or exceeds in customer service with phone skills. Complies with and helps develop organizational and departmental policies, procedures, and protocols. | |
| • | Files Management: Maintain an organized filing system to easily access information as needed. Update schedules and HR files in SharePoint. PRN maintenance: Creating a SharePoint for the PRNS as a resource, education CBLS, meeting agreement, updating data base with certification and time care charges. Have the knowledge of the different credentialing bodies to ensure current and up to date certifications. | |
| • | Presentations: Collect and organize material to be presented in final form. Assist with electronic presentations to include charts, tables, graphs, PowerPoint and other reports. | |
| • | Radiology Departments Only: Statistics: Compiles daily statistics. Reports efficiency monthly. Prepares month-end numbers/cases to the Radiology Department. Promotes departmental objectives through cooperation and quality performance and assurance. Maintains scheduling knowledge and requirements for PRN staff and requesting facilities. | |
| • | Respiratory Care Department Only: May work a hybrid-based work model per PRN leadership discretion. |
Numbers & Facts
| Location | Wilmington, North Carolina |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1997 |
| Website | https://www.novanthealth.org/ |
About Company
We are an integrated system of physician practices, hospitals, outpatient centers, and more – each element committed to delivering a remarkable healthcare experience for you and your family. With world-class technology, personal connections, and care that’s easier to access and understand, Novant Health is with you every step of the way on your journey to health and wellness.
Skills
- Accounts Payableunmatched
- Analysis Skillsunmatched
- Application Programming Interface (API)unmatched
- Billingunmatched
- Communication Skillsunmatched
- Contact Managementunmatched
- Contract Managementunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Employee Orientationunmatched
- File Maintenanceunmatched
- File Managementunmatched
- Forecastingunmatched
- High School Diplomaunmatched
- Hospitalunmatched
- Hospital Systemsunmatched
- Identify Issuesunmatched
- Internal Auditunmatched
- Interviewing Skillsunmatched
- Leadershipunmatched
- Maintain Complianceunmatched
- Microsoft PowerPointunmatched
- Microsoft SharePointunmatched
- Organizational Development/Managementunmatched
- Organizational Skillsunmatched
- Patient Careunmatched
- People Managementunmatched
- Policy Developmentunmatched
- Problem Solving Skillsunmatched
- Procedure Developmentunmatched
- Radiologyunmatched
- Regulatory Complianceunmatched
- Reporting Skillsunmatched
- Resource Managementunmatched
- Schedule Developmentunmatched
- Staff Requirementsunmatched
- Systems Administration/Managementunmatched
- Systems Maintenanceunmatched
- Team Lead/Managerunmatched
- Technical Leadershipunmatched
- Technical Recruitingunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
- Training/Teachingunmatched
- Validation Testingunmatched
- Willing to Travelunmatched
- Workplace Issuesunmatched
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