Stage 1 - Program Assistant II

Crystal Stairs Inc. Improving the Lives of Families through Child Care Services Research and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion, creed, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of activities or operations.

STAGE 1 - PROGRAM ASSISTANT II

Location: Los Angeles, CA 90056 - 100 Onsite

Job Description:

We are looking for a Program Assistant II for our Stage 1 Department who will check eligibility of CalWorks parents. In this key role, you will serve as CalWORKs customer service liaison by assisting walk-in clients. You will also be responsible for ensuring that provider and parent documents are accurate. In addition, you will provide quality service to clients by providing:

• Assistance with eligibility checks
• Customer service liaison for walk-in clients
• Ensuring accurate provider and parent documents
• Providing quality service to clients
• Maintaining child care documents for clients
• Handling photocopying as needed
• Performing various other program duties as requested

Responsibilities:

• Create and maintain new parent or provider files, including filing required documentation
• Review and ensure proper documentation is provided
• Prepare forms, notices, and correspondence regarding missing documentation, etc.
• Enter client information on internal database
• Make follow-up phone calls to providers regarding terminated parents
• Set up appointments for new enrollments, re-certifications, and/or follow up on rescheduled appointments and no-shows
• Send letters to parents of documentation needed for re-certification
• Maintain private agency waiting list by updating, editing, and verifying information
• Check for qualifying need, residence of families, and child care needs within our service area
• Sort and distribute incoming mail
• Perform other duties as assigned

Requirements:

• High School graduate or equivalent, some college preferred
• At least 2 years of experience working with parents receiving subsidized child care or social support services preferred
• Experience with MS Excel and Word preferred
• Requires excellent verbal and written communication skills
• Strong customer service skills
• Strong organizational and administrative skills
• Ability to work flexible hours and overtime as needed to complete required tasks in a timely manner
• Ability to handle sensitive and confidential issues
• Ability to work variable days and hours and site locations as needed for special projects
• Excellent work ethic, including attendance and punctuality

Total Package of Benefits:

• Medical, Dental, Vision - 95 Covered by employer
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units:
• PDC
• HRCI CEU
• CPE
• PDU
• SHRM

Equal Opportunity Employer:

Crystal Stairs Inc. is committed to building and sustaining a fully diverse workforce and culture. As part of this commitment, Crystal Stairs Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth, and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, please visit our website at www.crystalstairs.org.