Stakeholder Relationship Manager

Key Responsibilities

• Develop and maintain stakeholder engagement strategies, plans, registers, and relationship maps.
• Support creation and maintenance of the stakeholder register, RACI matrix, stakeholder engagement plan, user research and feedback plan, and stakeholder feedback log.
• Coordinate engagement with government program leadership, SMEs, technical teams, data services, cybersecurity, testing, training, communications, and other affected stakeholders.
• Support communications planning for the prototype rollout, including messaging, timing, audience segmentation, feedback loops, and approval coordination.
• Draft and coordinate communications materials, briefing content, stakeholder updates, meeting materials, talking points, newsletters, FAQs, and rollout messaging.
• Support creation of executive briefing packages and program communications materials.
• Coordinate user research activities, stakeholder interviews, feedback sessions, demos, sprint reviews, and input-gathering mechanisms.
• Track stakeholder concerns, decisions, feedback, risks, resistance points, adoption barriers, and follow-up actions.
• Ensure communication and marketing products are aligned with and approved by government communications and stakeholder management authorities before distribution.
• Work closely with the Business Analyst to ensure stakeholder feedback is translated into requirements, user stories, acceptance criteria, or decision items when appropriate.
• Partner with the Project Control Analyst to track stakeholder actions, meeting outcomes, and decision follow-up.
• Support program branding, change communications, and adoption-related messaging as needed.

Required Qualifications

• Bachelor s degree in Communications, Marketing, Public Relations, Business, Public Administration, Organizational Change, Healthcare Administration, Information Systems, or a related field.
• 4+ years of stakeholder engagement, communications, change management, client relationship management, program communications, or government program support experience.
• Experience developing stakeholder engagement plans, communications plans, briefing materials, talking points, FAQs, feedback logs, or adoption communications.
• Strong writing, editing, facilitation, and presentation skills.
• Ability to manage sensitive stakeholder relationships in a complex, multi-party environment.
• Ability to translate technical or programmatic information into clear, audience-appropriate communication.
• Strong organization and follow-up skills.
• Experience coordinating approvals for formal communications, briefing materials, or external-facing program content.

Preferred Qualifications

• Experience supporting federal or government contractor programs.
• Experience with change management, user adoption, communications strategy, stakeholder mapping, or human-centered design.
• Familiarity with Agile delivery, sprint demos, user feedback loops, prototype rollout, or digital product implementation.
• Experience supporting executive briefings, government communications approval processes, or formal stakeholder governance.
• Familiarity with healthcare data, electronic health records, clinical workflow, readiness reporting, or operational medicine.
• Experience with SharePoint, Confluence, JIRA, PowerPoint, Teams, or other collaboration and communications platforms.

Success Profile

Recruiting Screening Emphasis

• Federal program experience
• Healthcare IT or defense health exposure
• Agile delivery experience
• Strong documentation discipline
• Experience working with government stakeholders
• Comfort with formal deliverables, review cycles, approvals, and auditability
• Ability to operate in structured tools such as JIRA, Confluence, SharePoint, Microsoft Project, Smartsheet, or similar platforms