STAR Operations Specialist - 1st and 3rd Shift

DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by the leadership):

• Staff must be comfortable working outdoors in various weather conditions, including heat, rain, and wind.
• They should be able to function effectively in a moderately noisy and fast-paced outdoor setting.
• Staff are expected to walk the site regularly, stand for extended periods, and lift supplies as needed.
• Ensure compliance with all operating policies, program rules, and contractual obligations in alignment with Primavera standards and partner agency requirements.
• Assist with referrals, intakes, and coordination of volunteers, interns, and other support staff on-site.
• Maintain a visible, supportive on-site presence during assigned shifts, including perimeter checks at least every two hours and completing the proper tracking logs.
• Provide training, guidance, and support to program interns and volunteers in collaboration with the Program Manager, including during crises.
• Uphold and model trauma-informed, gender-responsive practices, especially in conflict de-escalation and resident engagement.
• Monitor adherence to community agreements and respond promptly to violations or safety concerns.
• Document incidents, resident concerns, and shift activities in daily logs and ensure accurate intake entry and tracking in ServicePoint/HMIS and other systems.
• Coordinate with service providers and ensure appropriate site access and support for external partners.
• Oversee camp inventory and supplies, including weekly/monthly tracking and coordination with PhilanthropyServices for donations and sack lunch assignments.
• Attend regular 1:1 check-ins, monthly team meetings, and conduct monthly house meetings.
• Support basic site upkeep and report maintenance or safety concerns to the appropriate departments.
• Ensure compliance with food handling, health, and safety regulations in coordination with maintenance and leadership.
• Foster a respectful and inclusive environment for all residents, staff, and volunteers.
• Maintain confidentiality of all participants, staff, and volunteer information across all Primavera programs.
• Represent Primavera positively in all interactions with residents, volunteers, and the public.
• Attend agency-wide and team meetings, training, and professional development sessions as required.
• Perform other duties as assigned by leadership.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Certification in non-violent de-escalation techniques, or willingness to obtain through Primavera-provided training.
• Excellent verbal and written communication abilities and strong conflict resolution skills.
• Demonstrated ability to work effectively in emotionally challenging situations and with individuals from diverse cultural backgrounds.
• Self-motivated, highly organized, and capable of meeting deadlines in a fast-paced environment.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and general computer literacy.
• Able to work both independently and collaboratively as part of a rotating team.
• Skilled in prioritizing tasks, managing multiple responsibilities, and coordinating with team members.
• Experience in planning, organizing, and executing projects with minimal supervision.
• Strategic thinker with sound judgment and the ability to make informed decisions.
• Proven leadership qualities, conflict management, and fostering a positive team culture.
• Strong understanding of health and safety compliance standards.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalency
• Minimum of one year of experience working with individuals experiencing mental health challenges, substance use, housing insecurity, or relevant lived experience.
• Commitment to trauma-informed care, harm reduction principles, and equity.
• Proficiency in computer systems and software, including databases and Microsoft Office Suite
• Flexibility to work evenings and weekends as needed to meet program demands
• Reliable transportation, valid driver’s license, and current vehicle registration.
• Food Handling Certification
• First Aid and CPR Certification
• Level 1 Fingerprint Clearance Card

 PREFERRED QUALIFICATIONS:

• Bilingual (English/Spanish)
• Two years of experience working with people experiencing mental health concerns, substance use, housing insecurities, or lived experience.
• Knowledge of ServicePoint (HMIS) systems to easily transition into the position.

PHYSICAL ENVIRONMENT/CONDITIONS:

• Comfortable working in various weather conditions, including heat, rain, and wind.
• Ability to work in a moderately noisy, fast-paced outdoor environment.
• Ability to walk around the site regularly, standing for extended periods, and lifting supplies to 25lbs.
• Ability to travel to off-site locations for meetings, training, or program support.
• Sufficient visual acuity and hand dexterity to manage data entry, review reports, and operate computer systems effectively.