Job Description
The Starbucks Café Manager is responsible for leading all day-to-day operations of a high-volume Starbucks location within the Seattle Convention Center. This position oversees team performance, guest experience, food and beverage quality, financial results, inventory management, and compliance with Starbucks brand standards and company policies. The Café Manager will create a welcoming environment for guests, develop team members, and drive operational excellence during convention, event, and peak-volume periods.
Compensation Data
COMPENSATION: The Salaried rate for this position is $91,000.00 to $93,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
Job Responsibilities
Recruit, hire, train, coach, and develop café associates and shift supervisors.
Foster a positive and inclusive team culture focused on guest service and engagement.
Conduct performance evaluations and provide ongoing coaching and development.
Create schedules that effectively support business demands while managing labor costs.
Lead daily team huddles and communicate operational priorities.
Ensure every guest receives outstanding service consistent with Starbucks standards.
Resolve guest concerns and service recovery opportunities professionally and promptly.
Monitor service times and operational efficiency to maximize guest satisfaction.
Build a culture focused on hospitality, quality, and consistency.
Oversee daily café operations, including opening, closing, cash handling, and operational compliance.
Maintain Starbucks and Aramark beverage and food quality standards.
Ensure proper merchandising, product presentation, and cleanliness throughout the café.Monitor inventory levels and order products to support business needs while minimizing waste.
Ensure accurate receiving, storage, and rotation of products.
Manage labor, food, and beverage costs to achieve budgeted targets.
Analyze sales trends and identify opportunities to increase revenue and profitability.
Review operational reports and implement action plans to improve business performance.
Maintain accountability for cash management and inventory controls.
Ensure compliance with health department regulations, food safety standards, and Starbucks and Aramark operating procedures.
Maintain a safe work environment for employees and guests.Conduct regular safety inspections and compliance audits.
Support emergency and event-management procedures within the convention center environment.
Qualifications
Required
2+ years of management experience in a coffee shop, café, quick-service restaurant, retail food service, or hospitality environment.
Proven leadership experience managing teams in a fast-paced operation.
Strong customer service and problem-solving skills.
Experience with scheduling, labor management, and inventory control.Ability to work flexible hours, including evenings, weekends, holidays, and event days.
Proficiency with Microsoft Office and point-of-sale systems
Strong leadership and team-building capabilities.Excellent verbal and written communication skills.
Financial acumen and ability to manage budgets and operational metrics.
Ability to multitask and prioritize in a high-volume, event-driven environment.
Strong organizational and time-management skills.
Commitment to delivering exceptional guest experiences.
Ability to stand and walk for extended periods.Ability to lift, push, pull, and carry up to 40 pounds.
Ability to work in a fast-paced environment with frequent bending, reaching, and repetitive motions.
Preferred
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.