The Lead Barista supports the Starbucks Manager by overseeing daily operations, ensuring high-quality beverage preparation, and delivering exceptional customer service. This role includes leadership responsibilities such as training, supervising baristas, and maintaining store standards.
Responsibilities:
- Responsible for role modeling our customer service commitment
- Follow our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying thank you) in each interaction
- Actively seeks to recognize, include, appreciate, support and delight our guest
- Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites
- Connect guests with events and offers by staying informed about relevant information
- Accurately rings customer orders and follows proper cash handling procedures
- Maintain a calm demeanor during periods of high volume or unusual events
- Contributes to positive team environment
- Follows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security
- Maintain a clean and organized workspace
- Provide quality beverages, and food products consistently by adhering to all recipe and presentation standards
- Follow health, safety, and sanitation guidelines for all products and equipment
- Maintain regular and punctual attendance
- Assist with training
- Provide feedback to store manager on team performance during shift
- Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance
- Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns.
- Execute store operations during scheduled shifts.
- Organize opening and closing duties as assigned.
- Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team
- Follow up with baristas during the shift to ensure the delivery exceptional customer service for all guests.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
- Utilizes operational tools to achieve operational excellence during the shift.
Job Qualifications and required skills
- Customer service experience in a hospitality or restaurant environment - 1 year
- Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
- At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- Meet store operating policies and standards
- Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as
- temperature, quantity of ingredients or substituted ingredient
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the restaurant and hospitality environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.