Job Summary:
We are seeking an experienced Starbucks Store Manager for our free-standing store located inside the Westin Raleigh-Durham Airport. As the Store Manager, you will play a crucial role in the success of the store by ensuring that customers and team members have a great experience. Your responsibilities will include developing your team, managing team performance, and creating a warm, inclusive, and authentic Starbucks experience.
Responsibilities:
- Supervise and manage employees, understanding employee positions well enough to perform their duties in their absence.
- Responsible for the production, preparation, and stocking of all foods for Starbucks, including the market.
- Create and monitor work schedules for all Starbucks associates, ensuring all shifts are adequately staffed.
- Lead the Starbucks team by attracting, recruiting, training, and appraising talented personnel.
- Ensure compliance with all Starbucks policies, standards, and procedures through training, supervision, follow-up, and hands-on management.
- Attend and participate in all weekly F&B meetings as established by the F&B Director.
- Supervise and monitor the overall implementation of all mobile orders.
- Follow appropriate purchasing procedures in accordance with corporate guidelines.
- Act as a guest service role model for the Food and Beverage department, as well as other departments of the hotel, by maintaining excellent customer service and creating a positive atmosphere for guest relations.
- Manage the maintenance/sanitation of the Starbucks areas and equipment in the store to protect the asset and ensure quality service and product.
- Assist the Director of Food and Beverage with completion of probationary and yearly performance reviews for the Starbucks staff.
Qualifications:
- Minimum 3 years of Starbucks experience.
- Minimum 2 years of management experience.
- Strong leadership, self-motivation, and team-building skills.
- Willingness to work a minimum of 50 hours per week (at least 5 days per week).
- College or high-level education.
- Willingness to take responsibility and accountability for the team.
- Well-groomed and professional appearance.
- Willingness to work on weekends and holidays if required.
- Effective communication skills.
- Good listener.
- Empathetic and tolerant.
- Open with praise, discreet with criticism.
Benefits:
In addition to a competitive salary, we offer a comprehensive array of benefits, including:
- Paid vacation.
- Paid personal leave (immediate accrual).
- 7 paid holidays.
- Incentive plan (up to 15% of annual salary).
- Access to a fully vested 401K program with company match.
- BCBS health insurance.
- Dental and vision coverage.
- Company-paid life insurance.
- Company-paid short-term disability.
About Us:
CMC Hotels is a Raleigh, North Carolina-based company specializing in the development, acquisition, repositioning, and management of upscale select service, extended stay, and full-service hotels. Our properties lead the market, consistently exceeding operational and financial expectations, as well as the guests' expectations of hospitality. We believe in growing people and recognize that our associates are the heart of our organization. Join us and grow and succeed with us.