STARLINK ENTERPRISE ACCOUNT DIRECTOR, AVIATION
Starlink, our revolutionary satellite constellation, delivers low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.
RESPONSIBILITIES:
- Act as the primary point of contact for a portfolio of our most strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
- Work with a team of Account Specialists and Leads to help support your account in managing day-to-day requests including orders, invoicing and supply management
- Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible
- Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow your business
- Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
- Retaining and growing the value of accounts in both hardware and service revenue
- Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
- Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
BASIC QUALIFICATIONS:
- Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, program management, sales or account management experience
- 8+ years of experience in a customer-facing role
PREFERRED SKILLS AND EXPERIENCE:
- Demonstrated experience in account management, sales, or other business functions within the aviation industry such as commercial airlines, OEM's or Dealers
- Experience focusing on onboard connectivity solutions, satellite integrations, or fleet/mobility applications
- Experience managing multiple projects and delivering under tight time and resource constraints
- Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
- Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
- Demonstrated ability to turn customer feedback into actionable, smart improvements
- Excellent written and verbal communication skills, including ability to craft and present professional presentations
- Excellent empathy, active listening, and resiliency skills
- Ability to read contract documents and discern requirements and deliverables
ADDITIONAL REQUIREMENTS:
- Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
- Availability and willingness to travel up to 30% of the time as needed to customer sites/meetings
- This is NOT a remote position and would require relocation if not local to the Woodinville, WA, Redmond, WA, Hawthorne, CA, or Bastrop, TX area
COMPENSATION AND BENEFITS:
Pay range:
Account Director: $180,000.00 - $260,000.00/per year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law.