Starlite Server

The Beacon Grand is quintessential San Francisco, symbolizing progressive thinking while also celebrating its storied heritage. Launched during the Prohibition Era as the Sir Francis Drake, the fully renovated hotel offers today's travelers a new way to visit San Francisco. Its 418 rooms and thoughtful shared spaces bring modern design to life with restored architectural details. Guests are looked after by the hotel's novel Social Hosts, who create a warm, convivial atmosphere as they facilitate stays that are personally tailored, unique, and full of discovery. Inside, visitors and locals mix and mingle in the communal living room and lively gathering spot, The Post Room and the iconic Starlite (coming early 2024). With everything from walkable shops and restaurants to cable cars outside the front door, the central and connected Union Square location is the perfect home base for exploring San Francisco.

We are actively searching for a Server

Job Summary:

The Server is responsible for providing prompt, courteous, and knowledgeable service to all guests in accordance with company standards, while supporting overall guest satisfaction and revenue goals.

Essential Job Responsibilities

• Greet and serve guests in a warm, professional, and efficient manner.
• Answer guest questions regarding menu items; accurately describe ingredients, preparation methods, and portions, and make informed recommendations.
• Take food and beverage orders, enter them accurately into the POS system, and ensure timely delivery.
• Serve alcoholic beverages responsibly and in compliance with all state and local laws and company policies.
• Handle all payments accurately: add, subtract, multiply, and divide to process checks, provide correct change, balance cash, and prepare cash drops.
• Operate the Point of Sale system (Micros preferred) or similar with accuracy and efficiency.
• Maintain a clean and organized station and ensure tables and service areas are properly set and reset.
• Adapt to changing situations, guest volumes, and guest needs while maintaining a calm, friendly, and professional demeanor.
• Collaborate and communicate effectively with bartenders, hosts, kitchen staff, and management to ensure smooth service and guest satisfaction.
• Present a professional appearance and adhere to uniform and grooming standards, including slip-resistant footwear.
• Uphold all company policies, health and safety standards, and service standards at all times.

Qualifications

• Prior serving or hospitality experience in a lounge, bar, or restaurant preferred.
• Strong communication skills in English, both verbal and written.
• Basic math skills to accurately handle cash and payments.
• Experience with a POS system (Micros preferred) is a plus.
• Must meet the minimum age requirement to serve alcohol in California.
• Ability to stand, walk, and carry trays or items for extended periods.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Positive attitude, strong work ethic, and a genuine passion for hospitality.

Company Benefits

• Generous Paid Time Off plan, up to five weeks per year
• PTO eligibility for part-time employees
• Medical, Dental, and Vision Insurance after 30 days of service
• 401(k) Retirement Plan with company match
• Hotel travel programs
• Local retailer discounts
• Pre-tax commuter benefit
• Company-paid Basic Life Insurance and Accidental Death & Dismemberment
• Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD)
• Voluntary Supplemental Life Insurance and Accidental Death & Dismemberment
• Voluntary Critical Illness, Accident Insurance, and Hospital Indemnity