STARTER

JOB SUMMARY: Under the supervision of the Manager/Head Golf Pro, the player assistant/starter is knowledgeable in all aspects of Golf Course operations and "excellent" customer service. The player assistant/starter manages the first tee, golf course, and driving range. The player assistant/starter records and relates details verbally and in written form and is able to deal with emergency situations. The H-F Park District's mission statement is "to enhance the quality of life through diverse recreational opportunities, facilities and parks while caring for the environment".

ESSENTIAL JOB RESPONSIBILITIES:

• Provide outstanding customer service to our internal and external guests by providing friendly, responsive, courteous and helpful service.
• Greet patrons and guests as they enter and exit the facility.
• Must multi-task.
• Accurately keep track of golfers
• Ensure that the Keep Pace Policy is adhered to by all patrons.
• Manage the cart fleet and the driving range facility.
• Answers all patrons' questions regarding golf course operations.
• Attend all announced staff meetings.
• Inform all members and guests of course activities, policies, rules and regulations.
• After training, competent in all aspects of golf course outside operations.
• Works regular shifts each week. He/she should report to work at least ten minutes before start of shift.
• Have a clean, neat appearance at all times. Must wear Course uniform.
• Proficient in accident/injury procedure.
• Become familiar with park district facilities and activities offered by the park district.
• Assist the manager, golf shop staff, starters, pro shop manager, and maintenance crew on tasks necessary.
• Address all grievances to the manager or other employees in private.
• Adhere to the policies and procedures as outlined in the Safety Manual, Policy & Procedure Handbook and Employee Manual.
• Other related job duties as assigned.

COGNITIVE SKILLS REQUIRED:

• Ability to make decisions, multi-task, solve problems.
• Ability to diffuse angry situations and handle emergencies.
• Must be able to relate park district features and policies to patrons.

JOB SKILLS AND QUALIFICATIONS:

• Efficiently run the operation of the golf course, cart fleet, and driving range at Coyote Run Golf Course.

EDUCATION AND TRAINING:

• High school graduate.
• Background in customer service.

PHYSICAL REQUIREMENTS: STANDING: Essential for entire shift SITTING: Minimal

WALKING: As needed LIFTING: Under 5 lbs. STOOPING: Frequent REACHING: Frequent CLIMBING: N/A VERBAL: Essential VISION: Essential

Part-Time Benefits:

• Discounted individual fitness membership at Racquet Fitness Center
• Discounted golf fees and driving range tokens at Coyote Run
• Individual admission to open skate at H-F Ice Arena
• Individual Lions pool pass
• 20% off (1) facility rental/year
• 20% off birthday party package for child(ren)
• 20% off program fees
• Irons Oaks ropes course & climbing tower
• Individual ski rental at Irons Oaks (cross-country skiing)
• 457 Retirement Plan
• Participation in Illinois Municipal Retirement Fund - only available if required minimum hours are met (work more than 1,000 hours in a year).
• Additional benefits for facility employees only.
• Paid CPR/AED training and certification
• Paid Leave Time Off