State Farm - Customer Service Representative - Mandarin Required

  • $50,000–$100,000 Per Year
  • Full-time
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Skills

  • Communication Skillsunmatched
  • Customer Relationship Management (CRM)unmatched
  • Customer Retention/Renewalunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Insuranceunmatched
  • Mandarin Chinese Languageunmatched
  • Microsoft Excelunmatched
  • Microsoft Officeunmatched
  • Microsoft Outlookunmatched
  • Microsoft Wordunmatched
  • Multilingualunmatched
  • Multitaskingunmatched
  • Organizational Skillsunmatched
  • Resolve Customer Issuesunmatched
  • Retailunmatched
  • Salesunmatched
  • Training/Teachingunmatched
  • Writing Skillsunmatched

Description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

Job Summary


This position is with an established retail branch of a fortune 50 insurance company in Queens, NY. It is a fast paced working environment where organizational and multitasking skills are REQUIRED. Strong potential for advancement opportunities. Benefits are offered after 1 year of service as well as annual bonuses and increases based on performance. Annual salary of 50K-100K plus bonuses based on experience.


Responsibilities and Duties


* Daily follow up with existing clients to address concerns with their accounts.


* Be resourceful in resolving issues to maintain client satisfaction.


* Develop and strengthen relationships to retain existing business.


* Discuss coverages and gaps to increase/add new products to existing client's accounts


* Manage time and multi-task to complete all necessary tasks daily


Qualifications and Skills


*Must have a minimum of 5 years of sales/customer retention/relationship management experience handling new and existing accounts in a fast paced sales environment. Prior insurance experience a plus. Must currently have a Property & Casualty license or be in the process of obtaining the license. Must speak Spanish, Mandarin or Cantonese. Will train industry knowledge.


* Self-motivated and quick thinking


* MUST possess excellent communication, writing, speaking, and listening skills


* MUST possess excellent computer knowledge & usage of various Microsoft Office programs such as Outlook, Excel, Word, etc.


* MUST pass background check


* Be willing to obtain or already possess the NY Property & Casualty license


* Multi-lingual Mandarin 

Numbers & Facts

LocationBayside, NY
Job TypeFull-time
Salary$50,000–$100,000 Per Year

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