State Manager - Northern California

CDK

San Jose, California

JOB DETAILS
LOCATION
San Jose, California
POSTED
18 days ago
Remote/Field: To be considered candidates must live in Northern California be open to travel within the area up to 75%

About Us

CDK Global is a leading provider of cloud-based technology solutions for dealerships and OEMs across automotive and related industries. Our software-as-a-service (SaaS) platform empowers dealerships to streamline complex workflows across sales, financing, service, and operations. By automating critical processes, we help dealers improve efficiency, deliver better customer experiences, and drive stronger business performance.

Position Summary

The State Manager, Northern California leads a team of Account Executives responsible for delivering exceptional customer service, product adoption, and operational excellence across the region. This role manages high-level relationships with state agencies, dealer associations, and strategic partners while ensuring the Automated Vehicle Registration System (AVRS) meets all state compliance requirements and contractual obligations. The State Manager is accountable for team performance, customer satisfaction, install and support execution, and identifying process or product opportunities that drive AVRS growth. This is a highly visible, customer-facing leadership role requiring strong business acumen, communication skills, and the ability to execute in a fast-moving environment.

Position Responsibilities
  • Provide clear leadership, coaching, and support to the Account Executive team.
  • Build a high-performance culture focused on customer satisfaction, responsiveness, and process excellence.
  • Manage team workload, backlog, prioritization, and resource allocation across the territory.
  • Serve as the first point of escalation for customer, technical, or state-related concerns.
  • Lead AVRS's ongoing relationship with state organizations and regulatory agencies.
  • Maintain deep understanding of state requirements, legislative changes, and compliance expectations.
  • Partner with dealer associations and industry groups to strengthen relationships and uncover new business opportunities.
  • Support the identification of state-level product enhancements or service opportunities.
  • Ensure an exceptional customer experience throughout the full lifecycle-from implementation through ongoing support.
  • Oversee the installation project plan to ensure every new account is assigned, installed, and supported with consistency and professionalism.
  • Regularly meet with key customers to assess performance, identify improvement opportunities, and reinforce AVRS value.
  • CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

    • Paid Time Off (PTO)
    • 401K Matching Program
    • Tuition Reimbursement

    At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

    CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

    Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

About the Company

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CDK