Statement of Work Specialist

Position Profile  

The contents of this role profile outline the role and responsibilities of the SOW Specialist and should be reviewed in conjunction with the Delegation of Authority, Organization Design Principles, RACI and Leadership attributes. 

Position objective:  

We are seeking a dedicated and detail-oriented SOW Specialist to join our dynamic team. This role involves managing the Statement of Work (SOW) fulfillment process, supporting hiring managers, and ensuring seamless onboarding and offboarding of SOW consultants. The ideal candidate will possess excellent customer service skills, a strong understanding of the staffing industry, and the ability to thrive in a fast-paced environment. 

Commitment to our culture, values, and behaviors:  

Achievement of the position objectives and key responsibilities is attained by: 

• Fostering collaboration and building strong connections that drive Impellam’s strategy and initiatives forward. 

• Championing respect and inclusion, ensuring every interaction reflects our commitment to equal opportunity and a positive workplace culture. 

• Acting responsibly and with integrity, prioritizing the safety and well-being of yourself, others, the environment and our company. 

Key responsibilities:  

• SOW Fulfillment: Maintain SOW fulfillment via phone, email, and VMS online management application.  

• Hiring Manager Support: Assist hiring managers in SOW bidding/RFx, onboarding, and extension management of SOW consultants.  

• Collaboration: Partner with the Bartech Program Director and interact daily with the client SOW Analyst.  

• VMS Tool Support: Provide Level One support for hiring managers and suppliers using the VMS tool, focusing on in-person meetings.  

• Consultant Management: Support SOW consultant onboarding, invoicing approval, and offboarding.  

• Liaison Role: Act as a liaison between customers and suppliers to administer the RFP/SOW engagement process.  

• Progress Tracking: Track customer progress in fulfilling open SOW requirements, including content development and recommendations for deliverables, SLAs, penalties, and payment characteristics.  

• Proactive Escalation: Escalate troubled requisitions to the Guidant Global Program Director as needed.  

• Professionalism: Maintain a professional appearance and presentation, and remain calm under pressure.  

Workplace Health, Safety, and Environmental Compliance: 

At Impellam, it is our moral obligation to safeguard each other, our customers, our temporary workforce and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact.  

Impellam is committed to providing a safe and secure working environment to all employees and promote best practices.  

You will meet our HSE obligations by committing to: 

• Seek to prevent injury to any employee, customer, worker, or contractor. 

• Actively participating and completing compliance training as required. 

• Consider the safety implications of decisions. 

Work experience and attributes: 

Essential:  

• Industry Knowledge: Understanding of the staffing industry, VMS, and the difference between SOW and contingent workforce management.  

• Customer Service: Exceptional customer service skills.  

• Communication: Excellent written and verbal communication skills.  

• Technical Skills: Proficiency in MS Office Suite, especially Excel; knowledge of Visio is a plus.  

• Multitasking: Ability to prioritize multiple tasks effectively.  

• Problem Solving: Strong problem-solving skills and the ability to present recommendations to all levels of management.  

• Team Spirit: Ability to build positive team spirit.  

• 3+ years of MSP/VMS experience; procurement experience is highly preferred.  

• Bachelor's degree or a combination of education and experience.  

Core Competencies:  

• Confidence  

• Enthusiasm  

• Passion for excellence  

• Professionalism  

• Detail orientation  

• Stress tolerance  

• Discipline to execute according to standards  

• Intense focus on accountability  

• Urgency and speed of response  

This job description describes the principal purpose and main elements of the role. It is a guide to the nature and main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not a contractual document. This document may be amended to meet the changing needs of the business.