Station Operations Specialist I

Company: Horizon Air The Team:

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. 
 

Role Summary:

The Stations Operations Specialist I solves for ongoing operational needs at an administrative level at Horizon. As an individual contributor, this role focuses on administering and ensuring accuracy of various support programs that impact station success and employees working at the station.

Key Duties:

• Solve for administrative station needs including working on special projects to support the station, helping to come up with administrative processes and using station knowledge to provide support to others and resolve inquiries.
• Focus on administering and ensuring accuracy of various support programs including airport badging, customs reporting, and employee parking pass program.
• Provide input on the annual budget process. Develop forecasts, review for multiple departments and manage invoices for the station with year-end focus.
• Under the direction of leadership, represent the station operations team at hiring events when necessary and provide input on hiring decisions.
• Manage completion of monthly landing reports for US and Canada and submit to appropriate departments to determine landing fee costs.
• Exercise judgment to make decisions on how to respond to Alaska Listens survey responses for the station and determine when to escalate.
• Administer employee data changes such as new hire and termination processing, promotions, job title changes, leaves and time off, onboarding, and payroll data entry.
• Determine an effective approach to support logistical needs such as coordinating calendars, managing meeting requests, taking meeting notes, resolving scheduling conflicts, handling interview scheduling and visitor badges.
• Manage execution of all monthly and annual event planning coordination which includes events like station tours, department celebrations, anniversary recognition and awards.

Job-Specific Experience, Education & Skills:

Required

• Bachelor’s degree or a minimum of 2 years of relevant work experience such as Administrative or Customer Service work in lieu of this degree.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Strong interpersonal and communication skills (e.g., verbal, written, presentation) with the ability to provide insights, recommendations and create collaborative relationships to solve challenges.
• Detailed oriented and highly organized, with the ability to execute on multiple projects, priorities, and deadlines in a fast-paced environment where flexibility is key.
• Possess a passion for providing exceptional customer service and problem resolution while maintaining a high degree of confidentiality.
• Highly enthusiastic, team oriented, self-motivated with excellent prioritization, planning and follow-through skills.
• Must have a valid driver’s license.
• Minimum age of 18.
• Must be authorized to work in the U.S.
• High school diploma or equivalent.

Preferred

• General knowledge of airline operations.
• Familiarity with PeopleSoft application.
• Project management skills.

Job-Specific Leadership Expectations:

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range: $56,100 --- $78,550 / year Salary Details:

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

 

Note: We don’t typically hire at the top of the range.

Total Rewards:

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

 

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements:

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. 

 

Regulatory Information:

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

 

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

 

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

 

To implement this policy, we will: 

 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. 

FLSA Status: Non-Exempt Employment Type: Part-Time Regular/Temporary: Regular Requisition Type: Management Location: Seattle, WA - Airport Featured Job: 0 L:: #LI-B