Responsible for planning, delivering, and tracking the customer and regulatory required training curricula to frontline team members in a high-turnover and highly regulated environment.
EDUCATION AND EXPERIENCE
One or more years of experience performing training functions in an operational environment, preferably in an airport or other aviation setting. Required prior instructor experience is necessary. High School diploma or equivalent. Familiarity with highly regulated industry is preferred. Strong work ethic and integrity are vital. Ability to work different shifts. Excellent verbal and written communication skills. Must be 18 years of age or older. Must have reliable telephone and transportation.
PERSONAL AND PHYSICAL REQUIREMENTS
• Treat all information as confidential • Possess the tact to effectively deal with all levels of management • Must pass drug test • Satisfactory criminal background
JOB SPECIFICATION
Coordinates with key departments including operations leaders and human resources to gather training needs information. Participate in the companys Safety Management System (SMS).
Develops training plans, schedules classes, and conducts training in both a classroom setting and on-the-job training. Development of training practices to improve overall service level standards.
Inspection of facilities for training and ensuring compliance with training programs.
Tracks training compliance regularly and follows up to ensure customer and G2 targets are achieved.
Observes trainees in the operation and performs on-the-job coaching.
Provides regular and meaningful feedback to operations leaders regarding status of training and student progress.
Tracks training in G2 and customer learning management systems.
Attends trainer education classes to obtain certifications required by customers to teach the required curricula.
Provides training compliance reports to operations leaders. Adhere to company policies and procedures, participate in achieving company objectives.
Extensive knowledge of applicable safety regulations, familiar with FAATSA regulations for training purposes.
Reviewing employee training programs to determine their adequacy.
Perform other duties as requested.