Steelwrist is revolutionizing the way excavators work. Our world-class products—including tiltrotators, quick couplers, and work tools—boost productivity by 20–40% for construction professionals worldwide.
We are experiencing rapid growth and are expanding our North American operations to better support our customers.
The Opportunity
We are looking for a proactive and detail-oriented Product Support Technician based in Oregon or Washington. This is a hybrid role with a mix of home office work and travel, mainly across the Northwest region, with occasional travel throughout the United States and Canada.
Key Responsibilities
Perform installations, service, and support visits at customer and dealer locations
Plan and deliver installation and technical training for dealerships
Handle customer support cases via email and phone in collaboration with the support team
Support warranty claim administration and process NCR (Non-Conformance Report) documentation
Collaborate across departments to ensure smooth information flow and execution
Contribute to a culture of continuous improvement and high customer satisfaction
Qualifications
A proactive “can-do” attitude and willingness to learn
Strong mechanical, electrical, and hydraulic knowledge
Experience working with heavy equipment
Excellent communication and interpersonal skills
Basic proficiency with Microsoft Office or Google Workspace
Strong attention to detail and a structured, professional work style
Ability to multitask and adapt in a fast-paced environment
Experience in a similar technical support or field service role is a plus
What We Offer
Competitive salary and 401(k)
Company vehicle
Comprehensive health, dental, and vision insurance
Thorough product training and ongoing support
Opportunity to work with cutting-edge excavator technology
A collaborative team culture
An environment that encourages open discussion and new ideas
Our Culture
At Steelwrist, we value simplicity, responsiveness, and speed. We are a results-driven team that also believes in having fun while achieving success. If you have an entrepreneurial mindset and enjoy networking, troubleshooting, and solving technical challenges, you’ll fit right in.
Ready to join a company that’s transforming excavator efficiency? Apply today.