Acute Care, Calendar Management, Case Management, Claims Management, Clinical Medicine, Clinical Training, Communication Skills, Customer Support/Service, Documentation, English Language, Health Insurance, Health Plan, Health Plan Membership, Healthcare, Healthcare Providers, Interpersonal Skills, Leadership, Managed Care, Microsoft Product Family, Multilingual, Needs Assessment, Nursing, Nursing Credentials, Operational Audit, Operational Improvement, Operations Processes, Organizational Skills, People Management, Plan Meetings, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Process Improvement, Quality of Care, Registered Nurse (RN), Spanish Language, Team Player, Time Management, Training Program, Writing Skills
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview:
Stella Health Navigation aims to provide the guidance and care of a nurse to the plan members who need it the most. We simplify the healthcare journey, enhance partner solutions, and build trust-based relationships, supported by advanced analytics and integration with high-value partners. The ideal candidate will hold active compact licensure and be Spanish Bilingual. This role will operate Monday - Friday 11:00am - 8:00pm Eastern.
We are seeking a compassionate and knowledgeable Stella Health Navigator to join our team. The ideal candidate will play a crucial role in assisting our members with their health needs, understanding their health benefits, and connecting them to partner solutions. This position involves educating members on their health conditions, scheduling doctor appointments, and providing guidance on navigating the healthcare system.
We offer a supportive work environment, opportunities for professional development, and a chance to make a meaningful impact in the lives of our members.
How you'll make an impact:
- Engage with members to understand their health needs and provide personalized support.
- Educate members on their health benefits and how to maximize them.
- Connect members with partner solutions and resources to address their health concerns.
- Schedule and coordinate doctor appointments and follow-up care.
- Support members by connecting them with clinical education and other resources.
- Serve as a liaison between members and healthcare providers to ensure seamless communication.
- Assist members in navigating the healthcare system and overcoming barriers to care.
- Maintain accurate and confidential member records and documentation.
- Continuous documentation and evaluation of operational processes for improvement.
About you:
Required:
- Degree from applicable program of training and a minimum of 3 years clinical experience in an acute care setting required.
- Active Registered Nursing license or equivalent within the state of practice or states in which Case Management is performed.
Preferred:
- Bachelor's degree preferred.
- Certification in related field preferred.
- Experience in care navigation, case management, or a related field is preferred.
- Strong understanding of health benefits and insurance plans.
- Excellent communication and interpersonal skills.
- Experience in scheduling and coordinating healthcare services.
- Compassionate and patient-centered approach to care.
- Ability to communicate effectively in English and Spanish preferred.
Behaviors:
- Demonstrates adequate knowledge of managed care with emphasis on use of criteria, guidelines and national standards of practice.
- Demonstrates good written and oral communications, organizational and leadership skills.
- Ability to work collaboratively in a team environment.
- Ability to educate and empower members regarding their health and wellness.
- Skilled in Microsoft 365 suite, electronic charting systems, and remote collaboration tools.
- Demonstrates good time management skills.
- Comfortable adjusting to evolving workflows and team needs.
- Takes initiative in problem-solving and process improvement.
- Current nursing license(s) to be maintained and willing to pursue additional licensure as business needs arise.
#LI-REMOTE #LI-HL1
Compensation and benefits:
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
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Gallagher
Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.