Position Details
Position Information
Position Title STEP College/Career Success Coach Classification Title Administrator Position Number B169PD Grade Level P1 Starting Wage/Salary $57,011-$63,000, plus exceptional benefits Close Date 09/11/2026 Open Until Filled No Open Until Filled Notes Position Type/Employee Class Administrative Faculty Status Not applicable FTE 1.0 Contract Months 12.0 Overtime Eligible Exempt Location Bend Hybrid Remote Work Eligible? No Exceptional COCC Benefits Summary
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Primary Purpose
Under the direction of the Director of Student Resources, work directly with SNAP Training and Employment Program (STEP) eligible students to develop individualized academic/career plans that strengthen skills for employability. Assist STEP students enrolled in Adult Basic Skills, career pathways programs, credit and non-credit courses, and regional WorkSource Oregon clients in their transition to postsecondary education and training at COCC. This position is responsible for the coordination, distribution, and reporting of several state grants including STEP and Pathways to Opportunity (PTO).
Essential Duties and Responsibilities
Coaching and Case Management:
- Review STEP program referrals from benefit navigators and community partners to determine STEP eligibility.
- Develop initial Individual Success Plan with each STEP student, incorporating short and long-term academic and career goals.
- Provide regular coaching to students participating in the STEP and PTO programs.
- Responsible for calculating, tracking, and reporting all aspects of direct student financial support, including tuition, fees, books, and other funding sources.
- Ensure compliance, accuracy, and timely financial disbursements while coordinating with internal departments and external partners for comprehensive student case management and support.
- Track and monitor participant progress utilizing a pro-active case management approach, intervening as appropriate to develop successful outcomes.
- Assist successful STEP completers with job search preparation, including resume development, interviewing skills, strategic planning, and appropriate use of social media.
Resource Referral:
- Refer STEP students to benefits navigators and/or other appropriate resources to assist with access to internal and external resources and refer non-STEP eligible students to benefits navigators to assist with gathering resource information.
- Refer appropriate candidates to agency partners for enhanced job search activities.
Outreach and Engagement:
- Educate instructors and WorkSource Oregon staff about COCC postsecondary programs and processes including the STEP, PTO and Career Pathways programs.
- Provide information to COCC instructors and staff on all campuses to promote consistent, reliable, and accurate program information to students and WorkSource clients regarding college policies and procedures, degree and program requirements and available resources.
- Work collaboratively with the Equity and Well-Being team, as well as with instructors and staff of various departments on the COCC campuses.
Data Tracking and Reporting:
- Adhere to FERPA standards and maintain confidentiality of sensitive student information.
- Accurately track and report data for monthly, quarterly, and annual grant reports.
- Gather, review, and input confidential data into appropriate databases. Generate correspondence, reports, forms, tables, presentations, and student records. Maintain safeguards around confidential and/or sensitive files and documents.
Department Specific Knowledge, Skills, and Abilities
Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.
- Ability to competently coach students and clients from a variety of backgrounds, respecting cultural and socio-economic differences.
- Ability to be responsive to all students and invested parties as customers.
- Possess personal and public relations skills; ability to communicate respectfully with COCC staff, WorkSource Oregon staff, students, WorkSource clients, and the public from diverse cultural, social, economic, and educational backgrounds.
- Ability to maintain and report accurate data in a timely manner.
- Ability to develop knowledge of basic college degree concepts (degree intent, general education, major, etc.), career readiness principles, and transfer practices.
- Ability to produce and work with web-based software and use appropriate technology tools to accomplish the job functions and to collect data and communicate.
- Ability to exercise independent judgment and decision-making.
- Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.
- Ability to understand complex academic environments and provide accurate and timely information to students and instructors and WorkSource clients and staff.
- Ability to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter.
- Must be able to adhere to federal student privacy requirements.
Ergonomic Requirements
Regular office hours are established between 8 am - 5 pm during the workweek. A flexible work schedule, including nights and weekends, may be necessary due to the nature of the responsibilities.
Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary nature. Requires the ability to work at a workstation for extended periods. Requires to write, read written materials and computer screens, and ability to use telephonic conversations. Occasional lifting up to 25lbs. All individuals are required to perform essential functions with or without reasonable accommodation.
Minimum Requirements
Education
- Bachelor's degree business administration, psychology, social work, or other field related to this position.
Experience
- Two (2) years of related professional work experience in a setting delivering support services to students and/or clients.
Equivalency Statement
The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.
Preferred Qualifications
Preferred Qualifications:
- Master's degree in a related professional field.
- Experience working in a higher education setting
EEO Statement
The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.
This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.
In support of COCC's EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- What is your highest level of education?
No High School Diploma or GED
High School Diploma or GED
Professional Certification or License (not a degree)
Associates Degree
Bachelor's Degree in Progress
Bachelor's Degree
Master's Degree in Progress
Master's Degree
Ph.D in Progress
Ph.D
Ed.D in Progress
Ed.D
J.D.
M.D
Other Doctorate Level Degree
- Please describe how you meet the minimum two (2) years of related professional work experience in a setting delivering support services to students and/or clients
(Open Ended Question)
- We recognize the value of skills, knowledge, and experience gained outside of formal education and paid employment. Applicants who do not meet minimum education and/or experience requirements but possess other qualifications or experience they feel are equivalent are encouraged to apply. Check the applicable box(es) below and explain in the next question why your education/experience should be considered equivalent. All applications are reviewed by a member of our Human Resources team. You will not be automatically eliminated by our recruitment software based on the box or boxes you check, as we are committed to a fair and thorough evaluation process.
I meet all minimum requirements (education and experience) listed for this position.
I do not meet the minimum education degree requirement(s).
My degree is not in the required stated area(s).
I have less than the minimum years' experience in the area(s) required.
- As a follow up to the previous question, explain how your education/experience should be considered equivalent to the minimum requirements. If you feel you meet all the stated minimum requirements, please put N/A. All applications are reviewed by a member of our Human Resources team. You will not be automatically eliminated by our recruitment software based on your response, as we are committed to a fair and thorough evaluation process.
(Open Ended Question)
- In support of COCC's commitment to diversity, equity, and inclusion, bilingual fluency in English and another language is considered a plus: Please list any languages other than English in which you are fluent (read and write).
(Open Ended Question)
- Are you a U.S. military veteran? COCC provides qualifying veterans and disabled veterans with preference in employment. To receive veterans' preference in this recruitment process, you must upload either your DD214 and 215 (215 if applicable) or your certification that you expect to be honorably discharged from the military within 120 days. You will have the opportunity to upload the document(s) in the next step of this application process. If you have questions about what document(s) to provide, email MyHR@cocc.edu.
Yes, I am a veteran.
No, I am not a veteran.
If you have identified yourself as a qualified veteran or disabled veteran by submitting your DD214 and DD215 (if applicable) form(s) as proof of veteran status, please describe any transferable skills earned during your military service that you feel relate to the requirements/preferences of this position.
(Open Ended Question)
- COCC employees must work and reside in the state of Oregon. Are you currently residing in, or willing to relocate to, the state of Oregon by the start date of this position?
Yes, I currently reside in or will reside in the state of Oregon by the start date of this position.
No.
- The College CANNOT provide support or sponsorship of any type for visa applications and related paperwork for employment purposes. To be considered, applicants must already be authorized to begin work in the United States, be able to arrive in the country, and maintain work eligibility without the College's sponsorship or support. Are you currently, or will you be, authorized to begin work in the United States, able to arrive, and able to maintain work eligibility without the College's sponsorship or support by the position's start date?
Yes, I am already or will be authorized to begin work in the United States, able to arrive, and able to maintain work eligibility without the College's sponsorship or support by the position's start date.
No.
- Background checks are required for all employees of COCC. Should an offer of employment be made and accepted by you, you will receive an email from COCC / HireRight Screening requesting your consent and basic information to complete the check. The offer of employment will be conditional upon satisfactory completion of the criminal background check. Confirmed findings on a criminal background check will not automatically disqualify you from being hired into a position. Results are evaluated on a case-by-case basis, considering the job responsibilities and other risk factors. Additional information regarding COCC's criminal history check policy can be found online in the General Procedures Manual, Section HR-4-0. Please indicate here if you will provide consent to the criminal history check when requested by the College.
Yes, I will provide my consent when requested.
No, I will not provide my consent when requested.
Required Documents
Required Documents
- Resume/Vitae
- Cover Letter
- College Transcript 1 (unofficial)
Optional Documents
- College Transcript 2 (unofficial)
- College Transcript 3 (unofficial)
- US Military DD 214
- License or Certification