STEPS Staff Support Associate II

Posting Details

Posting Details

Job Title STEPS Staff Support Associate II Requisition Number TE09402 Department Name 3J520:Human Resources Solution Center Work Location Lexington, KY Salary Range $15.61 - $20.30/hour Type of Position Temporary Position Time Status Full-Time Required Education Required Related Experience Required License/Registration/Certification Physical Requirements

The physical requirements of this position include: occasional standing and/or walking with objects up to 25 lbs.

Shift

Work Shift

The normal work hours are Monday through Friday, 8:00am-5:00pm. However, we can discuss flexibility in scheduling.

Expected # of Hours Per Week

40

Job Summary

We are seeking a dynamic and dedicated STEPS Administrative Support Associate I to join our HR team. You will play a vital role in supporting employees, departments, and external organizations through the employment verification process by ensuring employment and income verification requests are processed accurately, efficiently, and confidentially. Working with a variety of HR systems and records, you'll serve as a trusted resource while maintaining compliance with privacy standards and university policies.

This position will:

• Process employment and income verification requests received through shared inboxes and online systems
• Research and validate employee information using SAP, Tableau, microfilm, and other records systems
• Communicate professionally with employees, employers, government agencies, and third-party organizations
• Maintain accurate documentation and tracking of verification activities
• Ensure compliance with data privacy regulations and university policies
• Assist with resolving discrepancies and escalating complex cases when needed
• Support the HR Solution Center by assisting phone and walk-in customers
• Perform administrative support duties including filing, scanning, record retrieval, mailing documents, copying, faxing, and preparing packets
• Assist with special projects, audits, system transitions, and other HR initiatives as assigned

What Makes You Successful:

• Strong attention to detail and commitment to accuracy
• Ability to handle confidential information with professionalism and discretion
• Excellent customer service and communication skills
• Strong organizational and time management abilities
• Ability to manage multiple priorities in a high-volume environment
• Comfortable learning and navigating HR systems and electronic records

This is a short-term, project-based role designed to assist during peak workload periods, system transitions, audits, or special initiatives. With this position, you may be eligible for health benefits (medical/dental/vision plans) if working 30 hours per week on average. Applications will be accepted until the listed deadline date. Join our amazing team today!

Skills / Knowledge / Abilities

• Strong attention to detail and data accuracy
• Excellent organizational and time management skills
• Proficiency with HR systems and Microsoft Office tools preferred but not required
• Ability to handle sensitive information confidentially
• Strong written and verbal communication skills

Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 07/07/2026 Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • How many years of paid administrative work experience do you have? (i.e. responsible for administrative tasks of data entry, mailings, greeting guests, or other activities requiring organization and communication).

• None

• More than 0, up through 1 year

• More than 1 year, up through 3 years

• More than 3 years, up through 5 years

• More than 5 years

• • Please provide a specific example from your past experience that highlights your ability to provide great customer service.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter