Who We Are:
Lovesac is a fast-growing, design-driven furniture brand on a mission to help people live more comfortably. We create innovative, adaptable furniture, like our iconic Sacs and endlessly customizable Sactionals, that's built to evolve with our customers' lives. Washable, reconfigurable, and here for life, our products deliver Total Comfort without compromising on style or sustainability. We're ambitious, human-centered, and driven to win the right way. At Lovesac, we think big, move fast, and hold ourselves to high standards-what we call Top Ambition-while leading with care, empathy, and purpose-because Love Matters. We believe great results come from empowered teams, strong relationships, and a shared commitment to making a positive impact on our customers and each other.
Who You Are:
As a Lovesac Outlet Stock Supervisor, you are energized by creating order in a fast-moving environment and ensuring products are available, organized, and ready for both our customers and team. You thrive balancing operations and sales, managing inventory, shipment processing, and fulfillment while remaining an active presence on the sales floor, engaging customers, supporting the team, and driving results with a customer-first mindset.
You are highly organized, detail-oriented, and adaptable, confidently managing changing inventory levels, daily priorities, and evolving business needs. You take pride in maintaining accuracy, improving processes, and creating a safe, efficient, and well-run operation.
You build strong relationships across the store, partnering closely with leadership and Associates to keep the business moving. Through accountability, teamwork, and a hands-on approach, you help create a seamless customer experience while supporting strong business results.
What You'll Do:
Sales & Customer Experience Leadership
- Flex between operational and customer-facing responsibilities, always prioritizing exceptional customer service while actively assisting customers, sharing product knowledge, and driving sales when traffic, staffing, or business needs require.
- Partner with the sales team to ensure merchandise is accessible, customer orders are fulfilled accurately, and product availability is communicated effectively.
- Support the customer journey through efficient order preparation, pickup readiness, and inventory execution that enables exceptional service.
- Demonstrate product knowledge and reinforce Lovesac's commitment to creating a remarkable experience.
- Help maintain compelling visual presentation standards by supporting merchandising updates, signage placement, floor sets, and product movement.
- Take ownership of your performance, operating with confidence, strong decision-making, and disciplined execution to consistently meet and exceed sales goals and KPIs.
Operational Excellence
- Support daily store operations, opening/closing, inventory, visual standards, and promotions, while upholding brand standards and using store systems and data to prioritize work and drive efficient, customer-focused execution.
- Own inventory accuracy and product flow, ensuring merchandise is received, processed, organized, and available to support sales, fulfillment, and business goals.
- Lead shipment, stockroom, fulfillment, and customer pickup operations while maintaining a safe, organized, and efficient back-of-house environment.
- Monitor inventory discrepancies, conduct audits, and partner with leadership to quickly resolve issues and improve accuracy.
- Adapt to changing inventory levels and business priorities while consistently delivering operational excellence.
- Deliver on brand standards, safety, and policies in a way that feels approachable and customer-first, while contributing to a positive team environment and protecting the business.
- Staying curious and flexible, you will take on additional priorities and special projects to keep the store, team, and brand continuing to grow
People & Culture Leadership
- Represent Lovesac's values by contributing to an inclusive, respectful environment for all customers and teammates where belonging is real, diverse perspectives are valued, and everyone can do their best work.
- Show up with accountability, flexibility, and a willingness to learn, grow, and take feedback.
- Build authentic relationships through genuine connections and everyday interactions that strengthen brand awareness.
- Collaborate with Store Leadership, Retail Operations, and Supply Chain partners to solve challenges, improve execution, and drive continuous improvement.