Stogo Flex Coordinator

The Stogo Flex Coordinator supports Stogo Flex internal staff, healthcare professionals, and clients. This role requires a clear understanding of each clients specific needs to ensure accurate information is maintained in Stogo and other platforms.

The Stogo Flex Cooridinator works closely with all members of Stogo Flex Team and various TNAA cross-functional departmental team members on a daily basis.

What Youll Be Doing

• Serve as the primary point of contact for support line inquiries during business hours, providing prompt and effective assistance to internal teams, clients, and healthcare professionals
• Manage the setup of new clients in the Stogo Admin system, ensuring seamless integration for the Flex implementation team and maintaining data accuracy
• Act as the primary liaison for the Flex implementation team, facilitating communication and resolving issues to ensure smooth operations
• Oversee the scheduling of healthcare professional orientations within the Stogo application, ensuring timely and efficient onboarding processes
• Reconcile payroll information prior to submission, ensuring accuracy and addressing discrepancies to support timely and precise processing
• Prepare, upload, and update employee data in Stogo Admin, maintaining the integrity of flex employee records and ensuring compliance with organizational standards
• Deliver exceptional customer service to internal team members and external clients by addressing inquiries, resolving issues, and fostering positive relationships
• Uphold our Core Values
• Own Your Relationships - Be someone others can count o
• Own the Outcome - Deliver results through accountability and follow-through
• Obsess Over the Experience - Make every interaction meaningful
• Act with Integrity & Respect - Do what's right, always

Other duties as assigned

What Were Looking For

• High school diploma or equivalent
• 3 years experience in general office operations, including payroll processing
• Proficiency in Microsoft Office Outlook, Word, Excel
• Ability to quickly learn new systems
• Excellent attention to detail
• Excellent customer service skills
• Excellent communication skills and high level of comfort communicating with employees across functional areas
• Ability to maintain effectiveness when experiencing changes in work tasks
• Ability to effectively work in a fast-paced and complex environment and maintain a sense of urgency
• Ability to build and maintain productive working relationships with cross-functional coworkers

Will accept any suitable combination of education, training, and experience

Preferred Qualfications

• Experience in managing payroll in hospital setting
• Bachelor's Degree in Business, Finance, Healthcare or related field
• Experience in highly technical client facing customer support

Comp & Benefits

$23.00-26.00 per hour based on experience

• Benefits (Start Day 1!):

Medical, Dental, Vision, Life, and Long-Term Disability

Short-Term Disability, Accident, Critical Illness

Legal Assistance, Identity Protection, Pet Coverage

Retirement Plan with Employer Match

Generous vacation plan + 8.5 paid holidays