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Stop Now and Plan (SNAP) Support Specialist

Holy Family Institute

Pennsylvania

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JOB DETAILS
SKILLS
Academic Advice, Adjudication, Americans with Disabilities Act (ADA), Background Investigation, Case Management, Community and Social Services, Driver's License, FMLA (Family and Medical Leave Act of 1993), Federal Bureau of Investigation (FBI), Health Education, Healthcare, Microsoft Office, Needs Assessment, People Management, Program Evaluation, Project Tracking, Psychiatry and Mental Health, Psychology, SNAP, Social Work, Sociology, Time Management
LOCATION
Pennsylvania
POSTED
7 days ago
Stop Now and Plan SNAP
Support Specialist
 
Reports to: SNAP Program Manager
Hours: Full-time, exempt. 40 hours (8am-4pm) per week with flexibility during evening group programming needs.
Location: Holy Family Specialized Learning
 
HFI Mission Duties:
Holy Family Institute (HFI) is a 125-year-old Catholic organization with an impeccable history of serving children and families in the Pittsburgh Region. We are one of Pittsburgh’s largest social service organizations operating 15 programs in two counties. We are an independent organization guided by Catholic Social Teachings and serving people of all faiths and backgrounds. 
 
General Statement of Duties: 
Support Specialists in the Stop Now and Plan (SNAP) program help children and families build skills to manage emotions and behaviors effectively. They provide case management by coordinating services, offering guidance, and ensuring families have the support they need. They work closely with caregivers and children to reinforce SNAP strategies, connect them to resources, and track progress toward positive outcomes. Their role is essential in helping families apply what they learn in SNAP to real-life situations, creating lasting change.
 
Case Management and Support:
  • Serve as the primary contact for clients enrolled in SNAP
  • Conduct intake assessments to understand family and child needs and goals
  • Develop and implement individualized support plans for children and their primary caregiver(s)
  • Maintain regular check-ins with clients to monitor progress and provide guidance
Program Facilitation and Skill Reinforcement:
  • Support group sessions by reinforcing SNAP strategies with clients
  • Help caregivers apply SNAP techniques at home and in daily interactions
  • Provide one-on-one support to children and families as needed
Resource Coordination and Advocacy
  • Connect families with community resources such as mental health services, education support, and financial assistance
  • Advocate for families within school systems, social services, and other community organizations
  • Help address any barrier to participation in the SNAP program
Documentation and Reporting
  • Maintain accurate and timely case notes, assessments, and reports
  • Track progress and outcomes to ensure clients are receiving effective support
  • Collaborate with the SNAP team to evaluate program success and areas for improvement
Essential Duties and Responsibilities:
  • Promotes the Mission and Philosophy of Holy Family Institute
  • Participate in all required agency and regulatory training within the expected time frame
  • Works collaboratively with staff, children, families, service providers, and others
  • Promptly reports civil or criminal convictions, charges, arrests, investigations, or adjudications that may arise since staff member’s last background investigation. This includes but is not limited to sexual abuse in a prison, jail, holding facility, community confinement facility, juvenile facility, other institution (as defined in 42 U.S.C. 1997), or care provider facility; conviction of engaging or attempting to engage in sexual activity facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or who was civilly or administratively adjudicated to have engaged in such activity
  • Completes other duties as assigned by supervisor
Requirements:
  • Bachelor's degree in education, counseling, sociology, psychology or related field preferred
  • 2-5 years’ experience working with children with externalizing behaviors
  • Ability to navigate an online database, Microsoft Office
  • Must be at least 21 years of age
  • Must have Act 33/34 and FBI clearances and valid PA driver’s license
  • Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA, and other federal, state and local standards
 
COMMITMENT TO SOCIAL JUSTICE:
Holy Family Institute and its affiliated organizations are committed to an environment that respects and values every human being and individual differences. We will invest time and resources to create an inclusive environment for all of our stakeholders. This means we will respect diversity that includes race, ethnicity, gender, socioeconomic status, education, disability, language, and sexual orientation. We also believe that we should be “Faithful Listeners” and embrace diversity of ideas, perspectives and values. We believe in providing access, opportunity, fair treatment, and advancement for all people. Believing that “God is Found in Every Day Activities” we will do our best to eliminate barriers that prevent full participation in our programs and services. We believe “Loving Relationships” means that all are welcome, all are neighbors, and there are no exceptions. With this belief we aim to create an environment in which any individual or group can feel welcomed, respected, supportive and valued.
 
Holy Family Institute is an Equal Opportunity Employer.

About the Company

H

Holy Family Institute

Holy Family Institute provides help, healing, hope and support to children and families in western Pennsylvania. From alternative learning environments and career training, to families in need of support and counseling – including help with addiction, alcoholism and other debilitating problems – Holy Family is here. In 2014 alone, more than 27,000 families and children were able to improve their lives with the help of our donors and volunteers.

The families we serve often have experienced significant trauma in their lives and need caring and support in order to heal. For this reason, Holy Family maintains a trauma-sensitive culture by utilizing The Sanctuary Model throughout our programs and services. Sanctuary gives a common language to our leadership, staff and clients so we can create an environment that is safe so that healing can occur.

In order to accomplish our mission to serve children and families and crisis, we work to generate funding for our programs and collaborate with community leaders and organizations to tap the best resources available to serve them. We provide care within the community to ensure that families have all the tools they need to thrive, with easier access to the resources they need to establish personal responsibility and stability.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Other/Not Classified
FOUNDED
1900
WEBSITE
http://www.hfi-pgh.org/

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