We are seeking a highly experienced Storage & Backup Enterprise Services Architect to design and lead customer-facing hybrid cloud and managed services environments. This is a senior, hands-on architecture role focused on enterprise storage, backup, Azure, and MSP-style multi-tenant platforms.
This position operates within a 24x7x365 managed services organization. Occasional evening or weekend work may be required for maintenance or major incidents.
This role requires deep Dell storage expertise.
Define and own customer-facing hybrid cloud architectures for Azure-based managed services.
Design and evolve multi-tenant platforms supporting multiple enterprise customers.
Ensure architectures align with SLAs, SLOs, and support models.
Establish architecture, security, and operational standards across customer environments.
Remain hands-on with enterprise storage and backup systems in production.
Serve as the highest escalation point for complex customer issues.
Architect resilient platforms with strong monitoring, alerting, backup, and disaster recovery capabilities.
Act as a technical lead and trusted advisor to enterprise customers.
Lead architecture reviews, workshops, and Quarterly Business Reviews.
Translate business requirements into secure, supportable cloud architectures.
Support presales activities including solution design, scoping, and risk assessment.
Guide customers through cloud adoption, modernization, and hybrid integration.
Provide architectural leadership for 24x7 managed service operations.
Lead major incident response and post-incident reviews.
Drive reliability, performance, and cost optimization improvements.
Ensure operational readiness for new customer onboardings.
Mentor senior engineers and architects.
Influence technical strategy, tooling, and service offerings.
Evaluate new Azure technologies and services.
15+ years of enterprise storage and backup engineering/administration.
5+ years designing and operating Microsoft Azure environments.
Deep hands-on experience with enterprise storage and backup in production.
Strong Dell storage and backup platform experience (required).
Experience with enterprise backup and recovery processes.
Experience working in customer-facing or consulting environments.
Certification in at least one backup/data protection platform (Veeam, Cohesity, Commvault, Druva, etc.).
Dell EMC Enterprise Storage certification.
Azure Solutions Architect certification.
Strong troubleshooting and problem-solving abilities.
Excellent written and verbal communication skills.
Ability to work independently and manage multiple priorities.
Experience delivering managed services in SLA-driven environments.
Strong knowledge of hybrid cloud, networking, identity, and security.
Cisco infrastructure experience.
Experience supporting 24x7 operations and incident response.
Containers and orchestration (Docker, Kubernetes / AKS).
Additional Azure certifications (Security Engineer, DevOps Engineer).
MSP or consulting background supporting multiple enterprise customers.
Familiarity with ITIL, SRE, or service management frameworks.
Experience in regulated or high-availability environments.
Cloud migration and modernization experience.
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