Store Assistant Manager

Store Assistant Manager

Cerritos, California, United States

About the Job

The Café Assistant Manager supports the General Manager in achieving financial objectives, overseeing daily operations, ensuring staff compliance with standards and procedures, and providing a superior guest experience. The role involves assisting in the development and implementation of strategies to increase revenue, coordinating activities across multiple departments, and contributing to a positive work environment.

Job Duties

Include but are not limited to the following:

1) Financial, Operational Oversight, and Revenue Growth:

• Assists in achieving financial objectives by helping to develop, monitor, and execute financial operational plans, budgets, and sales & marketing strategies to support the overall goals of Tous Les Jours.
• Supports the day-to-day operations of the café, including scheduling, planning, and organizing work, while helping to control labor and expenses. Monitors variances and assists in initiating corrective actions as needed.
• Contributes to developing and implementing creative strategies to increase revenue and enhance catering sales through effective oversight of sales initiatives and actionable, measurable sales deliverables.
• Participates in regular meetings with the management team to review performance, provide input, and help guide motivation and direction toward achieving both individual and company objectives.
• Monitors café appearance and coordinates with the team to ensure issues are resolved promptly.

2) Staff Coordination and Development:

• Assists in recruiting, training, and supporting café staff and supervisors.
• Supports direct reports in accomplishing performance goals, providing input on developmental coaching and guidance for long-term career growth opportunities.
• Participates in planning sessions and performance reviews, assisting in supervising and directing regular training for all staff in guest service, food & beverage operations, loss prevention, and company standards.
• Contributes to fostering high staff morale and effective performance, helping to maintain an open-door policy to facilitate proper communication between departments.

3) Guest Service and Relations:

• Supports achieving and maintaining overall guest service goals through team coordination.
• Oversees aspects of the guest service model, ensuring guest complaints are addressed appropriately and service recovery gestures are made to ensure complete guest satisfaction.
• Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements.

4) Compliance and Safety:

• Assists in ensuring compliance with all applicable occupational, health, and safety regulations and laws.
• Contributes to creating an environment where safety comes first, supporting the Safety Program and ensuring company safety policies are followed.

Qualifications

• Minimum of 2 years of experience in the F&B or similar industry.
• Bachelors degree in business, marketing, or a related field preferred.
• Excellent written and verbal communication skills.
• Ability to handle multiple projects simultaneously and work under pressure.
• Strong organizational and project management skills.
• Friendly and personable demeanor.
• Proficient in Microsoft Office and relevant software.
• Bilingual (Korean and English) preferred.
• Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.
• Must become certified in the Tous Les Jours specified food safety program within 30 days of employment.

Employee Benefits

• Health Insurance options: PPO Medical, Dental, Vision covered (Company 100% paid)- Medical insurance starts on the very 1st date.
• Life Insurance (Company 100% paid)
• Flexible Time (starting time can vary everyday)
• Short Term and Long-Term Disability Leave (short term 100% covered)
• Lifestyle Allowance - up to net $50 per Month (Annually $600)
• Cellphone reimbursement eligible
• Employee Discounts (40% off All company products & services)
• 401(k) 5% Match (no vesting period!) from Day 1
• Paid Time Off (generous and increases by tier!): Max ceiling of 180 hours PTO (15 days) the 1st year and increases by tier.
• Wellness Day: 40 Hours (Use it or Lose it System)
• Paid Maternity Leave (paid 100% for 12 weeks)
• Paid Secondary Caregiver Leave (up to 2 weeks)
• Paid Creative Leave
• Paid Holidays (11 days)
• Educational Benefit
• Employee Club Activities
• & Much More!