Store Director’s Mission
Live Prasek’s Core Values and convey them to the Team Players and patrons.
Personal Qualities
- Self-motivated; driven to take the lead and make anything happen
- Willing to sacrifice self-interest and take responsibility for who you are & what you do
- Genuine, friendly, and passionate
- Embrace a culture of continuous improvement
- Ability to treat customers, Team Players and vendors with dignity and respect
- Strong analytical skills and detail oriented
- Highly adaptable and able to handle stressful situations
Responsibilities
The Store Director is responsible for:
- All department operations of the retail unit.
- Customer welfare and ensuring that complete customer satisfaction is achieved.
- Monitoring the work attitude and performance of all Team Members in the retail unit.
- Oversees the financial performance of the retail unit, including weekly sales tracking, labor cost analysis, and overall revenue management
- Setting expectations and measuring criteria.
- Effectively executing management skills.
Essential Functions
As related to Customers
- Provide and unforgettable experience; leaving a lasting impression.
- Go the extra mile to achieve complete customer satisfaction.
- Communicate with patrons on a personal basis to understand their wants, needs, and desires.
- Maintain a personal and family atmosphere in the store.
- Be reliable for patrons.
As related to Team Players
- Teach “The Prasek Difference” by example.
- Make or effectively recommend Team Player related decisions, hire, promote, transfer, discipline, suspend, discharge, reward or otherwise engage in resolving Team Player related matters.
- Delegate work to the appropriate Team Player based on the individual’s ability to accomplish the task.
- Communicate all expectations, coach Team Players, monitor progress, and provide feedback to drive them toward achieving desired results.
- Nurture teamwork among Team Players ensuring a focus towards common goals.
- While working closely with Department Managers, the Store Director is accountable for department labor and production schedules.
- Lead the management team to ensure coordination and alignment of the total store objectives and plans.
- Report all serious (as predetermined or perceived) Team Player issues to proper upper management.
As related to merchandising optimization and financial success
- Implement merchandising strategies considering customer needs and buying trends that optimize financial performance all the while aligning with the corporate merchandising strategy.
- Monitor the cost of all the products used in production or sold in retail.
- Ensure appropriate inventory levels and monitor the sale of each product in each department to optimize the product mix.
- Research new products and product development.
- Monitor and control shrink to meet or exceed the corporate standard.
- Track and monitor competition to ensure appropriate pricing and customer value.
- Personally communicate with sales representatives and vendors to ensure that all rebates and discounts offered are being utilized.
- Accountable for an effective in store demonstration programs to promote product sales.
- Ensures that all Federal, State and Company regulations and standards for product freshness, food safety, refrigeration and sanitation are met.
- Ensure store conditions are in presentable & neat order on a regular basis
Education, Knowledge and Experience
- Bachelor’s degree preferred, or several years of successful management experience
- Extensive operational experience
- Proficient in Microsoft Excel and Word with the ability and willingness to learn other applicable technology-based applications.
- Knowledge of effective merchandising and marketing strategies regarding product presentation, cross- merchandising, display locations, product/profit mix, etc.
- Knowledge of effective marketing strategies regarding customer trends, market trends, demographics, and marketing concepts such as markdowns, seasonal offerings, etc.
- Knowledge of government regulations
Physical and Other Requirements
- Must be able to lift and carry 60 pounds
- Must be able to stand, walk, bend, reach, kneel, squat, reach overheard and side-to-side for an extended period of time
- As dictated by business and need, must be able to work extended hours and varying work schedule