Store Management Teams Baltimore Area ()

Store Leader

South Moon Under originated as a small surf shop in 1968 and has since evolved into an elevated everyday shopping destination for the effortlessly cool individual, with brick-and-mortar locations in small communities and big cities alike. At South Moon Under, we believe in empowering people to dream big, take chances, and deliver exceptional results. Our team is filled with talented, smart, and driven employees who are passionate about style, customer service, and of course, South Moon Under. We are seeking talented individuals who are people-focused, sales driven and eager to collaborate as a team to establish a thriving brand. If you are someone who is passionate about fashion, craves development, enjoys a dynamic work environment, and you have the hustle to meet challenges, then we want you!

As a Store Leader, it is your responsibility to build and manage a team of customer-facing style experts in a dynamic retail environment. You are accountable for every aspect of the store's performance inclusive of achieving key results, creating a fun and positive environment for your team and delivering best-in-class service. You lead by example and masterfully navigate everchanging conditions by making informed and timely decisions that are solutions-focused and drive strong business outcomes. As an entrepreneur, you create a team environment and culture where people feel supported, engaged, and can deliver an exceptional in-store experience. RESPONSIBILITIES (including but not limited to)

• Customer Service l Brand Ambassador
  • Ensure expected customer service levels are maintained and exceeded by the team
  • Create a selling environment that is focused on a seamless end-to-end experience driven by customer engagement, personalized outfitting, and adding value to the visit
• Teamwork l Communication
  • Manage the store's hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence
  • Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store

• Visual l Business Operations
  • Lead and move dynamically on the floor to assess and fulfill the needs of the business, team, and customers
  • Consistently meet and/or exceed all goals and objectives for your store by monitoring and taking action on relevant key performance metrics to achieve goals and capture opportunities