Job Title: Store Manager
Department: Operation
FLSA Status: Non-Exempt
Reports To: District Sales Manager
SUMMARY
The Store Manager oversees and is responsible for the store's sales efforts in each department in the store and supervises the store's overall operation to ensure efficiency and profitability. Enforces, conveys, and upholds the organization's policies, goals, and standard to the store's sales team to meet sales goals. The Store Manager consistently communicates with the District Sales Manager and the Store Support Center to drive initiatives and business growth. Represents the company's brand in appearance, attitude, and professionalism portrayed to employees, customers, and the community. The Store Manager is knowledgeable in each product area or department in our store. The Store Manager is passionate about giving outstanding customer service and promoting the merchandise in stores.
Job Title: Store Manager
Department: Operation
FLSA Status: Non-Exempt
Reports To: District Sales Manager
SUMMARY
The Store Manager oversees and is responsible for the store's sales efforts in each department in the store and supervises the store's overall operation to ensure efficiency and profitability. Enforces, conveys, and upholds the organization's policies, goals, and standard to the store's sales team to meet sales goals. The Store Manager consistently communicates with the District Sales Manager and the Store Support Center to drive initiatives and business growth. Represents the company's brand in appearance, attitude, and professionalism portrayed to employees, customers, and the community. The Store Manager is knowledgeable in each product area or department in our store. The Store Manager is passionate about giving outstanding customer service and promoting the merchandise in stores.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Is responsible for driving store sales and sales goals, consistently focused on company growth.
- Manage and control the assets of the company by managing their designated store.
- Directs and oversees entire sales efforts in the store. Training and mentoring store associates in sales strategies and skills.
- Constantly and consistently acquainted with all aspects of the store including sales statistics, inventory and expenses that together produce profit.
- Consults and collaborates with District Sales Manager as needed in establishing and enforcing policies, goals, and procedures.
- Directs staff to ensure all responsibilities and standards in each department are completed.
- Mentor and cultivate a team of outstanding Sales Associates, Assistant Managers, and Managers in Training.
- Carry out personnel recruiting, hiring, training, discipline, and evaluation. Manages the store's payroll and schedule to ensure the store is meeting labor goals.
- Maintain proper security for the store. Partners with Asset Protection to prevent theft and lower shrink.
- Communicates with District Sales Manager and keep them informed as to inventory movement. Driving inventory goals and strategies.
- Provides information and consistently and vigorously follows through on all marketing and advertising plans and stays aware of customer trends.
- Keeps abreast of competition and new ideas and keeps informed on community related events, to take advantage of potential opportunities.
- Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
- Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
SUPERVISORY RESPONSIBILITIES
- Manages subordinate supervisors and non-management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training. Is responsible for the overall direction, coordination, and evaluation of this unit.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
- Bachelor's degree in business or a related field or equivalent experience.
- Experience working in a retail environment, preferably in footwear and athletic apparel.
- Experience in managing and cultivating a sales team.
- 3-5 years of customer service experience. 3+ years of management experience.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment.
- Analytical thinker with demonstrated business acumen.
- Ability to problem solve and juggle multiple tasks and priorities.
- A strong commitment to customer service.
- Strong leadership and communication skills.
Job Title: Store Manager
Department: Operation
FLSA Status: Non-Exempt
Reports To: District Sales Manager
Prepared Date: May 2021
Reviewed Date: May 2021
SUMMARY
The Store Manager oversees and is responsible for the store's sales efforts in each department in the store and supervises the store's overall operation to ensure efficiency and profitability. Enforces, conveys, and upholds the organization's policies, goals, and standard to the store's sales team to meet sales goals. The Store Manager consistently communicates with the District Sales Manager and the Store Support Center to drive initiatives and business growth. Represents the company's brand in appearance, attitude, and professionalism portrayed to employees, customers, and the community. The Store Manager is knowledgeable in each product area or department in our store. The Store Manager is passionate about giving outstanding customer service and promoting the merchandise in stores.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Is responsible for driving store sales and sales goals, consistently focused on company growth.
- Manage and control the assets of the company by managing their designated store.
- Directs and oversees entire sales efforts in the store. Training and mentoring store associates in sales strategies and skills.
- Constantly and consistently acquainted with all aspects of the store including sales statistics, inventory and expenses that together produce profit.
- Consults and collaborates with District Sales Manager as needed in establishing and enforcing policies, goals, and procedures.
- Directs staff to ensure all responsibilities and standards in each department are completed.
- Mentor and cultivate a team of outstanding Sales Associates, Assistant Managers, and Managers in Training.
- Carry out personnel recruiting, hiring, training, discipline, and evaluation. Manages the store's payroll and schedule to ensure the store is meeting labor goals.
- Maintain proper security for the store. Partners with Asset Protection to prevent theft and lower shrink.
- Communicates with District Sales Manager and keep them informed as to inventory movement. Driving inventory goals and strategies.
- Provides information and consistently and vigorously follows through on all marketing and advertising plans and stays aware of customer trends.
- Keeps abreast of competition and new ideas and keeps informed on community related events, to take advantage of potential opportunities.
- Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
- Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
SUPERVISORY RESPONSIBILITIES
- Manages subordinate supervisors and non-management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training. Is responsible for the overall direction, coordination, and evaluation of this unit.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
- Bachelor's degree in business or a related field or equivalent experience.
- Experience working in a retail environment, preferably in footwear and athletic apparel.
- Experience in managing and cultivating a sales team.
- 3-5 years of customer service experience. 3+ years of management experience.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment.
- Analytical thinker with demonstrated business acumen.
- Ability to problem solve and juggle multiple tasks and priorities.
- A strong commitment to customer service.
- Strong leadership and communication skills.
- LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
- MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to demonstrate knowledge of generally accepted retail sales principles.
- REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to type, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb ladders or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet to moderate.
This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.
EEO Statement:
The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.
Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)