Store Manager 2

Store Manager 2

At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off. If you're looking for a career where you're valued, supported, and set up to grow, we'd love to meet you.

Store Manager 2 Overview

This position is located in Orem, Utah. Manages all aspects of a store according to prescribed policies and procedures, and ensures the store operates in a manner which optimizes sales and profitability and reflects a consistent Commercial Tire image to its customers. This position is responsible for safely achieving the corporate mission at the store level.

Job Responsibilities

• Responsible for providing customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs.
• Ensures store team is providing customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs.
• Leads the team and participates as a team player in all phases of the organization and expects the same from store employees.
• Maintains the highest levels of customer service and satisfaction.
• Successfully communicates the importance of customer service to all employees and ensures timely resolution of customer complaints.
• Champions safe work practices and Commercial Tire's safety guidelines and standards.
• Performs all work expected of the location or ensures that all work expected of the location is completed.
• Ensures equipment and inventory are used to achieve the maximum return on investment.
• Ensures maintenance, appearance and condition of the store complies with security, safety, and environmental codes and city ordinances.
• Provides adequate staffing based on store volume. Recruits, hires, trains and supervises qualified personnel; assigns work schedules; resolves employee grievances; disciplines; conducts annual performance reviews and career development.
• Coordinates and conducts product training; ensures the success of on-the-job training programs; and attends and participates in management training workshops.
• Ensures safety, store hours, store cleanliness and personnel issues all fall within the guidelines of company policy as outlined in the Employee Handbook.
• Identifies and maximizes new sales opportunities within the existing customer/equipment asset base
• Operates and maintains company vehicles to CT standards, including regular maintenance, cleanliness, fueling & tracking fuel receipts, insurance coverage, general upkeep, inspections, registration, etc.
• Assists with store audits to ensure compliance.
• Knowledgeable in all facets of a store environment.
• Other duties as assigned.

Accountabilities and Performance Measures

• Achieves annual sales, gross and net profit objectives budgeted for the store.
• Achieves annual audit scores objectives for operations and safety audits.
• Develops and supervises a strong team within the store.
• Conducts annual performance reviews and supports career development training and planning for employees.
• Recruits, hires, trains, and supervises qualified personnel.

Competencies and Skills

• Managing people and teams
• Customer Service
• Sound Judgment
• Ethics and Values
• Attention to Detail
• Business Skills

Qualifications – Unless indicated otherwise, these are preferred

• Associates or bachelor's degree in Business.
• 3+ years of related business experience.
• 2 years' experience as an Assistant Manager at CT OR 4 years management experience in a "like" industry.