Store Manager

Job Summary

The Retail Store Manager plans, directs, and coordinates the daily operations of their assigned retail store. They drive sales by helping staff understand quotas and goals and coaching and motivating them to achieve those goals. The Store Manager supports Goodwills Mission by efficiently generating the revenue that funds the various programs offered to the communities we serve.

Key Responsibilities

The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.

People Management & Development

• Maintain staffing at budgeted levels and build schedules that meet business needs and maximize operational efficiency.
• Recruit, hire, onboard, and train employees; provide feedback for performance reviews.
• Consistently evaluate employee performance and promptly address performance issues.
• Ensure the highest level of professionalism and apply best practices in the leadership of store personnel.

Sales & Merchandise Operations

• Maintain adequate volume of merchandise on the sales floor; ensure production and rotation volume is sufficient to meet or exceed revenue goals.
• Manage workflow and facility layout to ensure appropriate stock levels.
• Maintain store presentation standards including organization, merchandising, cleanliness, stock rotations, proper inventory levels, and signage.

Financial & Operational Management

• Operate the facility within budgeted expense levels; maintain and control expenses relative to revenue.
• Maintain proper cash controls in accordance with company policies and procedures.
• Oversee and maintain neat, accurate, and timely reports and records as assigned.

Customer Service & Communication

• Ensure excellent customer service is delivered to all shoppers and donors.
• Effectively present information and respond to questions from employees, program participants, customers, and the public using tact, courtesy, and cooperativeness.
• Communicate effectively and appropriately with all levels of store leadership.

Compliance & Asset Protection

• Safeguard company equipment, property, and donated goods.
• Report any incident of damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
• Works various shifts including weekends as assigned.

Supervisory Duties

Directly supervises store personnel. Responsibilities include recruiting, hiring, onboarding, training, scheduling, performance management, coaching, and resolving employee complaints and issues in accordance with organizational policies and applicable laws.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• All individuals must pass a drug screen.
• A criminal background check is required.
• Must have a valid drivers license and pass a motor vehicle report.
• Must be willing to accept instructions and carry them out with minimal supervision.
• Must be able to work and cooperate with others.

Education and/or Experience

High school diploma or equivalent required. Proven experience in retail management, including leading store operations, supervising teams, and achieving sales and operational goals preferred.

Minimum Requirements

• Experience working with diverse populations.
• Strong background in staff hiring, training, coaching, and performance management.
• Experience managing inventory, merchandising, financial reporting, and loss prevention.
• Skilled in budgeting, expense management, and maximizing store profitability.
• Knowledge of company policy compliance, safety regulations, and nonprofit retail operations preferred.

Knowledge, Skills, and Abilities

• Basic math skills including addition, subtraction, percentages, discounts, taxes, and commissions.
• Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.
• Ability to write routine reports and correspondence; speak effectively before groups of employees or customers.
• Strong customer service and communication skills; able to work effectively with a variety of individuals.
• Ability to count money accurately and handle financial transactions.
• Ability to work independently and collaboratively.

Core Competencies

• Retail Operations Management
• Merchandising & Inventory Control
• Staff Leadership & Development
• Financial & Budget Management

Physical Demands

The physical demands described here are representative of those that may be encountered by an employee performing the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is typically required to:

• Stand and walk up to 8 hours per day; frequently bend, twist, reach, and use hands and arms.
• Regularly lift and/or move up to 30 lbs.; occasionally lift and/or move up to 50 lbs.
• Maintain adequate close and color vision and manual dexterity.
• Frequently talk and hear in a retail environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Indoor retail store environment with moderate noise levels.
• Exposure to donated goods including dust, fabric, and various materials.
• Fast-paced environment requiring frequent interaction with customers, donors, and employees.

Discrimination Reports

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment and pregnancy), national origin, disability, age (40 years old or more), genetic information, military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer.

Point of Contact: Compliance Officer | 1700 S New Road, Waco TX 76711 | 254-753-7337 ext. 450 | hr@hotgoodwill.org