• Frequent performance-based incentive opportunities
• Growth opportunities
• Paid training
• Flexible schedule and time off
• 25% employee discount
• Free ice cream/beverage every shift
• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks

Detailed Version

• Recruit, hire, train, and onboard team members, building a high-performing, hospitality-focused crew.
• Coach and mentor team members, providing feedback and guidance to help them succeed.
• Model Far Out Ice Cream’s values every day and ensure your team reflects those values in their work.
• Address and manage team performance issues, including giving corrective feedback and, when necessary, handling disciplinary action
• Be the cultural carrier in your specific store in charge of 
  • Regular Team events and social activities 
  • Weekly videos and communication
  • Menu roll-out and training 
  • Store updates 
  • Team communication 
    
    

• Create and manage schedules to ensure proper staffing coverage for every shift.
• Monitor labor costs, product waste, and inventory usage to stay within budgeted targets.
• Ensure that all orders are fulfilled quickly, accurately, and with a high standard of presentation.
• Maintain a clean, organized, and safe store environment at all times, including during busy shifts.
• Help Far Out Ice Cream implement new operational strategies, menu items, and ways to improve sales
• Control costs like COGS and Labor
• Managing promotional opportunities with the respective food halls 
  • Being in communication with food hall management and FOIC team to about events, Far Out collaborations, and product rollouts specific to your stores 
    
    
    
• Be Accountable for Store Success
  • Take full responsibility for the general well-being and performance of the store.
  • Track and report on key performance metrics, including guest satisfaction, fulfillment times, labor efficiency, and cleanliness standards.
  • Step in when needed — including covering shifts yourself — to ensure operations run smoothly.
    
    
    
• Deliver an Exceptional Guest Experience
  • Ensure every guest has a joyful, memorable, and fast experience.
  • Resolve guest concerns or complaints promptly and professionally.
  • Foster a culture of hospitality and attentiveness within your team.
    
    
    
• Serve as the Primary Point of Communication
  • Act as the main liaison between your store and the regional manager/leadership team.
  • Communicate operational updates, promotions, and priorities to your team clearly and consistently.
  • Share insights from your store to improve company-wide processes.
    
    
    
• Drive Continuous Improvement
  • Collaborate with leadership to develop strategies that improve efficiency, team satisfaction, and profitability.
  • Implement new processes and best practices to keep your store operating at a high level.
    
    
    
    

• Leadership experience in hospitality, food service, or retail.
• Strong communication and problem-solving skills.
• Ability to coach and motivate a diverse team.
• Commitment to delivering excellent guest experiences.
• Organized, detail-oriented, and proactive in managing operations.
  
  
  

• 30-35+hr/wk 
• At least 5 Shifts behind the counter | At least 1 weekend shift + 1 closing shift weekly
• Minimum 12-month commitment (bonus incentives tied to annual performance)
  
  
  

• $24/hr - $30/hr
• Performance Bonus: Up to $1,000-$2,000/year
  
  
  

• Be a part of a “Best of Boston” company that is scaling rapidly and has tons of growth potential
• A fun, creative, and collaborative work culture.
• Opportunities to grow with a team that’s passionate about hospitality.
• The chance to lead one of our most important stores and make a lasting impact.