Store Manager

Turn donations into hope and second chances. The Salvation Army of Fond du Lac is seeking a passionate and motivated Thrift Store Manager to lead our retail operations while advancing our mission of serving the community. In this role, you'll oversee daily store operations, inspire employees and volunteers, create an exceptional shopping experience, and help transform donated goods into resources that support life-changing programs throughout the community.

The Thrift Store Manager will manage the thrift store operations, including receiving and pricing donations. Oversees all employees and volunteers in the thrift store.

About the role:

• Recruits, interviews and selects candidates for store positions, and makes hiring recommendations. Onboards, trains, supervises, schedules, monitors and evaluates the work performance of the store staff.
• Prepare information for TSAMM entries for employee actions, equipment, and property matters for the store.
• Ensures a clean and inviting store appearance. Displays merchandise to attract positive attention from customers, including seasonal displays.
• Works with Corps Officers to set monthly and annual sales goals; maintains sufficient stock and adjusts merchandise and sales approach to achieve those goals.
• Maintains and reviews accurate records of shift receipts including merchandise categories to identify opportunities to increase profitability.
• Ensures income is deposited daily and ensures cash drawers are reconciled per policy.
• Handles all customer concerns and complaints and communicates these with the Corps Officer.
• Maintains a social media presence to advertise, and engage with the public.
• Ensures income is deposited daily and ensures cash drawers are reconciled per policy.
• Handles all customer concerns and complaints and communicates these with the Corps Officer.
• Maintains a social media presence to advertise, and engage with the public.

Education: High School Diploma or equivalent

Experience: Three years experience in a retail environment, including supervisory and management experience. Certifications: Valid Driver's License with approval to drive from TSA's insurance carrier; DOT certification preferred.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.