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Store Manager

High's of Baltimore

Hagerstown, MD

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JOB DETAILS
SKILLS
Coaching, Customer Experience, Customer Satisfaction, Customer/Client Research, Food Services, Housekeeping/Cleaning, Leadership, Operations Processes, Performance Management, Petroleum, Profit & Loss, Retail, Retail Management, Safety/Work Safety, Team Lead/Manager, Trend Analysis
LOCATION
Hagerstown, MD
POSTED
Today
Job Summary:

The Store Manager (SM) is responsible for the management of the entire store operation. The SM will lead the management team to ensure execution of organizational objectives and initiatives and achievement of store and profit goals. The SM is responsible for customer and associate satisfaction, brand standards and profitability. The SM will select, develop and effectively lead a highly engaged team. The SM ensures an exceptional customer experience that supports our vision to become "Fast, Fresh & Friendly".

Principal Duties and Responsibilities:
  • Supervise the day-to-day task assignments and performance of all management and associates.
  • Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
  • Manage all matters relating to associates and the store team - recruiting, hiring, training, coaching associate engagement and performance management.
  • Ensure execution of established safety, security, quality and store operations policies, procedures, practices and programs.
  • Analyze results and trends and prepares action plans to leverage the store's strengths and address areas of opportunity. Ensure the execution of all plans.
  • Ensure future growth by executing a defined strategy to deliver the long range plan.
  • Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.
  • Ensure profitability
Minimum Knowledge. Skills and Abilities:
  • Leadership experience in a fast-paced retail, food service or fuel environment.
  • Bachelor's degree in business or related discipline preferred.
  • Availability to work all shifts, weekends and holidays based on business needs.
  • Ability to learn and utilize the store's computer applications.
  • Must be at least 18 years old to be considered for this position.
Working Conditions:
  • Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products.
  • Spends the majority of the shift standing with frequent bending and lifting.
  • In inclement weather conditions, employees m y be expected to assist with efforts to maintain full store operations.

About the Company

H

High's of Baltimore

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