Store Manager - Hat Store - Springfield, MO

Overview

The Store Manager is a leadership position that manages all aspects of the retail facility and supervises all store associates. The Store Manager reports directly to the District Manager. This position is responsible for maintaining the store’s overall performance, ensuring exceptional customer service, managing a team of associates, and maximizing profitability. Store Managers play a pivotal role in driving the success and growth of our business.

Duties and Responsibilities    

• Support the “Cavender’s Culture” and drive our Mission, Vision, and Values
• Serve as a business partner and key support resource to the company
• Management of the retail store and the supervision of all store employees
• Oversee day-to-day store operations
• Screen, hire, discharge, and train (in applicable skills) all store associates
• Schedule employee hours
• Increase sales, maintain profit structure and reduce controllable expenses
• Ensure that all personnel know and adhere to company policies and procedures
• Responsible for all store funds
• Open and close store
• Maintain store records and files
• Oversee receiving of all merchandise, as well as fulfillment of special orders and transfers
• Return defective and unordered merchandise to vendors for credit, replacement or cash (check) reimbursement
• Prepare and submit payroll to the payroll department
• Maintain interior/exterior store image and appearance (including professional appearance of all store associates)
• Train and motivate all sales people to maximize sales in all departments. Maintain active role in personal selling and solicitation of new business
• Receive and implement all home office communications via ThinkTime or other means
• Submit suggestions to your District Manager on advertising, buying, or other operational issues
• Purchase store supplies and ensure waste does not occur
• Ensure that all applicable merchandise is priced correctly
• Ensure that all markdowns are taken on a timely basis to minimize excess inventory, maximize gross profit margin, and maximize sales volume
• Responsible for maintenance of all interior and exterior facilities
• Responsible for safety, security, and reporting any accidents or incidents in the appropriate manner
• Receive all advertising communications from marketing department, relay advertised items and prices to all store associates and implement advertised items and prices to sales
• Accurately prepare deposits for pick-up service
• Send invoices, end of month paperwork, and all other requested paperwork to the home office in a timely manner

Qualifications and Requirements

• 5+ years of successful retail experience
• 5+ years of progressive and successful operational leadership experience
• 3+ years of successful store/general management of a retail business
• As salaried associates, the store managers are required to work at least 48 hours per week and are expected to respond to emergency situations and busy seasons (i.e. Christmas, rodeos, etc.)
• Job requires employee to remain on his or her feet in an upright position for continuous periods of time without being able to leave the work area
• Job requires that the employee regularly pick up objects
• Job regularly requires employee to reach for objects
• Job regularly requires employee to bend forward by bending at the waist or by bending the legs and spine
• Job requires perception of speech or the nature of sounds in the air
• Job requires expressing ideas by the spoken word
• Ability to comprehend basic instructions
• Ability to understand the meanings of words and effectively respond
• Ability to interpret documents

Preferred experience

• 2+ years of experience in Western related industries
• Successful history in retail sales roles
• College degree in business or related field, or equivalent experience

Cavender’s is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law.

Cavender’s will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361 – 2555 or visit your nearest Cavender’s store.