Applicant Tracking System, Cellular Telephone, Coaching, Cookies, Corporate Policies, Customer Support/Service, Delivery Driving, Insomnia, Insurance, Interviewing Skills, Inventory Management, Microsoft Office, Microsoft Word, Onboarding, Operational Support, Operations Management, Order Management, Restaurant, Retail, Retail Management, Sales, Up-Selling
Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Worcester store located at 1 Kelley Sq. Worcester MA 01610. We are currently seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!
Our sweet MIT perks & compensation:
- Market competitive hourly compensation
- Eligibility for end of period store bonus
- Excellent comprehensive benefits 1st day of the month after 60 days of employment
- $25.00 monthly cellphone stipend
- Pet Insurance for your furry loved ones
- 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
- Job stability with a rapidly growing and reputable company
- Achievable growth/promotion opportunities
- You get to work in a fun, exciting team environment
- FREE cookies with every shift!
What will I do as a MIT with Insomnia Cookies?
- Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
- Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries.
- Lead new hourly staff onboarding and initial training.
- Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager's absence.
- Support Store Ops Manager with ordering, inventory control and scheduling.
- Hold staff accountable to Insomnia Cookies' standards (baking, uniform, company policies, etc.).
- Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.
Desired skills/experience:
- At least 1 year of experience in a supervisory role within a restaurant or retail store
- Prior experience conducting in-person interviews of hourly support staff
- Prior Point of Sale (POS) systems experience
- Ability to utilize MS Office, Word and our Applicant Tracking System
- Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
- Must be 18 years of age or older and have legal eligibility for employment in the United States