Store Manager

Summary

The store manager is responsible for the day to day store operation, as well as the employees.  Duties include product orders, tracking damaged/waste products, all store inventories, daily banking, daily, weekly, and monthly paperwork, personnel management including hiring, coaching and discipline, training, scheduling and terminating employment.  The manager is on call and must have a working telephone.

Essential Duties and Responsibilities 

• Provides superior and quality customer service through consistent interaction.  Serves as a role model to store personnel.
• Assists customers and responds to customer's complaints or inquiries
• The manager is responsible for accurately completing daily reports and reviewing daily close reports. 
• Is responsible for accuracy and integrity of inventory
• Responsible for daily bank deposits, ordering and picking up change orders and ATM funds, loading safe, ATM, etc.
• Determines and places weekly product order based on established company guidelines. Responsible for scanning in orders/vendors
• Responsible for the hiring, training, coaching and discipline of all store personnel including the completion of documentation
• Plans, prepares, and posts store personnel work schedules.   Responsible for daily timecard edits and verifying the accuracy of hoursworked and enteringvacation hours for store personnel.
• Responsible for (direct) supervision of all shift, by assigning and verifying completion of activity board duties duties.
• Responsible for covering shifts when employees call in or don't show up
• Ensures compliance of store personnel with policies and procedures, including established security, sales, and record keeping procedures and practices
• Responsible for merchandising the store according to company guidelines
• Responsible for timely execution of marketing promotions and price changes
• Responsible for execution of company standards for mystery shop programs
• Manage labor according to company guidelines
• Responsible for maintaining fuel pricing compliance standards to ensure competitive street pricing.  Duties include changing fuel price sign and register.
• Responsible for performing CSR duties and responsibilities as outlined in the CSR Job Description
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Department Expectations

• Acts as a role model within and outside of the store
• Demonstrates and models strong interpersonal skills to handle sensitive and confidential situations and documentation
• Maintains a positive and respective attitude
• Adheres to company policies and procedures
• Excellent organizational skills and initiative to improve processes
• Communicates regularly with district manager about store matters and issues
• Demonstrates flexible and efficient time management and ability to work independently and prioritize work
• Demonstrates a working knowledge of store operations

Supervisory Responsibilities 

The store manager is responsible to oversees and manage all stores personnel.  Stores are comprised of two to three shifts.