Store Manager

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary:

A dynamic leader who will reflect the company's ethos around people, processes, operations and brand advocacy. This leader is responsible for personal sales, store sales goals, leading a team, managing operations, delivering an exceptional customer experience, and implementing strategies to achieve revenue goals. This position plays a crucial role in ensuring the store''s success and contributing to overall company growth and is held to the highest standards of ethics, integrity, and professionalism.

Total Compensation Range: $60,000 - $95,000 per year (inclusive of base, commission and bonus)

Job Description:

Sell Luxury. Live Modern. Earn Without Limits.

Now Hiring: Store Manager - La-Z-Boy Furniture Galleries

Location: Liberty - Kansas City, MO

Compensation: Base + Unlimited Commission

La-Z-Boy isn't just comfort - it's modern, elevated, and unmistakably stylish. We've redefined the way people experience furniture, and now we're looking for a results-driven leader who can bring that same energy to our showroom and team.

This is your opportunity to lead from the front-developing a high-performing team, delivering an exceptional customer experience, and driving sales results while remaining actively engaged on the showroom floor. If you're passionate about leadership, sales, and creating beautiful spaces, this is your chance to build a rewarding career with a brand that stands apart.

What You'll Be Doing:

• Leading, coaching, and developing a high-performing sales team to achieve and exceed store goals.

• Driving store performance through coaching in the moment and leading by example on the showroom floor.

• Creating a culture focused on exceptional customer experiences, accountability, and results.

• Training, and developing talent to build a strong and engaged team.

• Ensuring operational excellence, including merchandising standards, inventory management, and overall showroom presentation.

• Partnering with leadership to execute business strategies and drive continued store growth.

What You'll Get:

• A sleek, modern showroom that feels more like a gallery than a store.

• Ongoing training in leadership development, luxury sales, interior trends, and design consultation.

• Exclusive employee discounts so your own space turns heads.

• A respected brand-and a team culture that celebrates success, growth, and innovation.

Who You Are:

• A proven retail leader with a track record of driving sales and developing successful teams.

• A hands-on leader who enjoys being on the sales floor, coaching associates, and delivering results.

• Passionate about modern aesthetics, home furnishings, and providing an elevated customer experience.

• Results-oriented, highly motivated, and energized by coaching others to succeed.

• Experienced in retail sales leadership; experience in luxury retail or home furnishings is a major plus.

You don't do average - and neither do we.

This is your chance to lead a team, inspire customers, and drive meaningful business results while building a high-reward career.

Apply today. Curate beauty. Sell bold. Earn big.

COMPENSATION for this location:

• Base Salary: $60,000 per year

• Commission & Bonus: Earn more with UNCAPPED commission on written sales - 3% on La-Z-Boy Design Sales and 2% on other sales, other than La-Z-Boy Design Sales. Monthly bonus opportunity of up to $1,500 based on defined group sales goals

BENEFITS:

• Health Insurance through Blue Cross/Blue Shield

• Optum for Prescriptions In-Network

• Dental and Vision Insurance

• Paid Vacation

• 401k with match

• Disability Insurance

• Life Insurance and AD&D

• Paid Bonding Leave

• Paid Training

• Health Savings Account - Contributions go in tax-free, grow tax-free and are withdrawn tax-free

• Tuition Reimbursement (may receive up to $5,250 per calendar year)

• Employee Assistance Program (Free to all employees!)

• Counseling sessions

• Financial and legal resources

KEY RESPONSIBILITIES (other duties as assigned):

People:

• Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
• Responsible for leading and supervising the entire employee life cycle, including recruitment selection, training, and development and succession planning by cultivating and maintaining a top-performing team.
• Enhance employee engagement and nurture a positive workplace culture and build effective teams.
• Communicates effectively.

Process:

• Achieve or surpass store and annual operating benchmarks.
• Evaluate team performance, objectives, and behaviors to determine effectiveness.
• Model the highest standards for surpassing customer expectations. Learn, model and teach established sales and design processes.
• Sustain store profitability by maintaining profit and loss statements, financial metrics, and margins.

Brand Advocacy:

• Model and teach product knowledge.
• Champion the company's brand strategy and first-in-class customer experience.
• Align merchandizing, pricing and product flow to company standards.
• Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.

Operations:

• Leverages store visit forms.
• Hosts regular weekly, monthly and quarterly meetings with staff.
• Ensure proper execution of all existing and new systems and administrative procedures.
• Collaborate with support teams to ensure flawless execution of operational excellence.
• Adhere to legal and efficient accounting procedures.
• Plan and execute sales promotion and events along with projects as needed for the improvement of the market and company.

SCOPE & IMPACT:

This position holds significant influence over the store's financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community. Store revenue up to 5 million per year and leadership of up to 15 direct reports.

MINIMUM REQUIREMENTS:

• Education: bachelor's degree; or equivalent experience.
• Experience: 3-5 years in business unit with a sales retail emphasis.
• Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
• Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays

PREFERRED REQUIREMENTS:

• Experience managing in a retail environment with a strong focus on sales.
• Thorough understanding of profit and loss
• Strong business acumen
• Advanced interpersonal skills, communication skills & experience in building effective relationships.

SUPERVISORY RESPONSIBILITIES: up to 15 direct reports

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing and listening.
• Often required to sit, walk, bend and stoop
• Subject to inside environmental conditions
• Ability to pass background and drug screen.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

At La-Z-Boy, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we're sharing key information about our pay practices.

What You Can Expect:

• Total Compensation Range: $60,000 - $95,000 per year (inclusive of base, commission and bonus)
• Base Pay: $60,000 per year
• Commission & Bonus: Earn more with UNCAPPED commission on written sales - 3% on La-Z-Boy Design Sales and 2% on other sales, other than La-Z-Boy Design Sales. Monthly bonus opportunity of up to $1,500 based on defined group sales goals

The Total Compensation Range is at least the local applicable minimum wage and up to the high-earning average target for this role. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, skills, and education. By providing our salary ranges and total compensation details, we aim to foster understanding and confidence in our pay practices.

Weekly Hours:

40

Benefits for Employees in the US:

Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks' prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: https://learn.bswift.com/la-z-boy

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company's Driver Management Program to be considered for the role.

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees' diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.