Store Manager

Quality Dairy

Lansing, MI

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JOB DETAILS

SKILLS

Analysis Skills, Budget Management, Calculators, Coaching, Communication Skills, Continuous Improvement, Corporate Policies, Cost Control, Customer Relations, Customer Satisfaction, Customer Support/Service, Driver's License, Establish Priorities, Follow Through, Heavy Lifting, Maintain Compliance, Marketing, Marketing Plan, Mathematics, Operational Improvement, Performance Reviews, Physical Demands, Problem Solving Skills, Procedure Implementation, Record Keeping, Reporting Skills, Retail Management, Revenue Growth, Safety Compliance, Safety/Work Safety, Sales, Set Goals, Staff Training, Store Closing, Time Management, Training/Teaching, Trend Analysis, Vendor/Supplier Planning, Vendor/Supplier Relations

LOCATION

Lansing, MI

POSTED

Today

Description

This is a Full-Time, Salaried Position
Open Availability is required
Full Benefits 1st of the month following date of hire

JOB SUMMARY:

Maximize customer satisfaction and improve sales, oversee store personnel, oversee all site operations to maximize profits, enforce policies, procedures and follow through with established standards.

JOB DUTIES:

Maximize Customer Satisfaction and Strive to Improve Sales

Set Customer Service + 1 as the priority through relationship building with our customers and staff
Create a pleasant and positive work environment
Ensure internal and external store presentation is attractive, well maintained, and clean

Oversee Operations to Maximize Profits

Goal setting on improvement of store operations and controllable items
Monitor labor budget and schedule to meet store needs and control expenses
Ensure store policies are being followed to minimize shrink
Ensure policy compliance on product handling, rotating, facing, stocking, vendor check-in, handling damaged goods, maintaining freshness, cooler temperature levels
Monitor store orders to increase sales and control waste
Develop a relationship with vendor reps to support store inventory needs to increase sales
Analyze reports to spot sales trends, unusual shift activity, store problems; take-action to improve execution of current marketing plan
Ensure compliance of cash handling and reporting; i.e. shift close outs, daily close out, store summaries, deposits, price changes, register audits
Control, minimize, and accurately record store expenses such as supplies, products for store use, utilities (write off sheets)

Oversee Store Personnel -

Select, direct, coordinate store employees
Ensure that Customer Service +1 is the priority for all store employees
Set work list, priorities and delegate tasks with appropriate follow up
Recognize and follow through on training and development needs, set goals and coach to achieve goals
Prepare and review performance appraisals, ensuring they are up-to-date, fair, motivating, accurate
Attend to employee concerns in a timely and appropriate manner
Communicate upcoming events, promotions, changes
Ensure policies and procedures are understood and followed
Plan and post work schedule in accordance with policy, shift business, employee requests/abilities, allotted hours, anticipate needs, monitor attendance and staffing
Record payroll accurately and submit all information, and paperwork (including schedules) to payroll office
Maintain company/employee reports in a timely and appropriate manner
Encourage employee involvement through Continuous Improvement format

Ensure Customer and Employee Safety: Secure Facility and Assets

Ensure internal and external store areas are kept free of safety hazards
Follow policy for safeguarding keys and other company assets
Ensure understanding and compliance with liquor, safety, and health-related policies
Follow opening procedures; i.e. on time, safety/security check, review orders, store walks
Follow closing procedures; i.e. orders completed, store walks, money and store secured
Ensure customers and employees are treated fairly and environment is free of harassment
Ensure register procedures are followed and money levels are maintained appropriately in each register.

Set Example Through Personal Conduct

Follow high standards for dress and hygiene
Maintain confidentiality regarding store and employee information/problems
Follow and ensure compliance with all state and federal personnel-related laws; i.e. anti-discrimination, wage and hour provisions, employee health and safety, etc.
Ensure employees are treated in a fair, equal and consistent manner
Follow scheduled hours and ensure flexibility/rotation
Set priorities for time management, follow through on assigned tasks and demonstrate urgency
Issue questions and problems through proper channels and instruct personnel
Demonstrate desire to learn and improve
Set objectives with supervisor and employees, work together to achieve desired results

JOB SPECIFICATIONS AND REQUIREMENTS:

EDUCATION

Ability to read and write for effective communication. Basic understanding of math. Management, marketing courses (or equivalent)

EXPERIENCE

On-the-job experience in a Quality Dairy store as a Shift Manager or Manager Trainee with a demonstrated understanding of the duties and responsibilities as well as follow through of policies, procedures, and standards.

PHYSICAL DEMANDS

Requires standing for long periods of time, climbing, bending, stretching, lifting heavy objects (up to 50 lbs.), frequent lifting of light objects, use of cash register, use of calculator, ability to read fine print (driver's license, computer printouts)

MENTAL DEMANDS

Concentration is required for the selection, development and training of employees; identification and resolution of problems; preparing accurate reports and appraisals; goal setting; servicing customers.

WORKING CONDITIONS

Exposure to temperature extremes (cooler stocking, outside cleaning). Requires frequent standing. Requires frequent shift (or schedule) rotation.

RESPONSIBILITY

Requires judgment and decision making; ability to implement and ensure compliance of approved policies; making customers number one priority, directing the work of others; maintaining cost control, sales improvement, profit improvement, shift coverage; and preparing, analyzing and submitting paperwork.

SUPERVISION RECEIVED

Situations falling outside guidelines of position must be taken to Area Supervisor for decision. Area Supervisor approves recommended personnel changes/action. Guidelines, company goals and policies, changes, etc., are received from the Area Supervisor.

ADAPTABILITY

Requires ability to adapt to changing schedules, various personalities, long hours, or unusual circumstances.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instruction and to perform any other duties as requested by his or her supervisor.

Requirements

Open availability required

Must pass criminal background check

Must pass drug screen (excluding THC)

About the Company

Quality Dairy

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