Store Manager (Luxury Retail)

For over 160 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations—from St. Peter's Basilica to the Orient Express—while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world's most exceptional spaces.Job DescriptionWe are seeking an entrepreneurial and results‑driven Store Manager to lead our Houston Galleria boutique and drive business performance in a growing market. Opened in late 2024, this boutique presents a unique opportunity to take ownership of a newer location—building a strong client base, developing a high‑performing team, and establishing Frette as a destination within the local luxury community.Key ResponsibilitiesLeadership & Team DevelopmentLead, coach, and inspire a high‑performing team to consistently exceed sales and service goalsRecruit, develop, and retain top talent while fostering a culture of accountability and collaborationSet clear expectations, analyze performance, and implement action plans to drive resultsLead daily and monthly meetings to align priorities, communicate business updates, and strengthen team engagementSales & Business DevelopmentAct as a Frette Brand Ambassador, modeling elevated selling and storytelling around heritage and craftsmanshipDrive store profitability through strong KPI management and strategic decision‑makingBuild and maintain a loyal client base through CRM, outreach, and personalized serviceEstablish partnerships with interior designers, hospitality partners, and local businesses to grow the brand presenceEnsure an exceptional “white glove” client experience, including bespoke services and in‑home consultationsOperations & Store ExcellenceOversee all aspects of store operations including scheduling, reporting, and financial performanceEnsure execution of visual merchandising and brand presentation standardsManage inventory, stock flow, and loss prevention processesPartner with corporate teams to execute business initiatives and continuously improve store performanceMaintain compliance with company policies, procedures, and legal requirementsQualifications10+ years of retail management experience, preferably within luxury retail, hospitality, or interior designProven track record of driving revenue growth and leading high‑performing teamsStrong business acumen with the ability to analyze trends and adapt strategiesExceptional leadership, communication, and interpersonal skillsExperience with CRM tools, clienteling, and relationship‑driven sellingHighly organized with strong problem‑solving and decision‑making abilitiesProficiency in POS systems, Microsoft Office, and Google WorkspaceFlexible schedule, including evenings, weekends, and holidaysPhysical RequirementsAbility to lift and mobilize items up to 40 lbs. using appropriate equipment and techniquesAbility to move throughout the boutique, stockroom, and offsite locations as neededAbility to stand for extended periods and perform physical tasks including bending, stooping, and climbing laddersAdditional InformationFrette offers a competitive compensation package including base salary, commission, and performance‑based bonus opportunities. This role presents a unique opportunity to lead within a globally recognized luxury brand while making a direct impact on business performance and team success.It is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.BenefitsFor full time roles, in addition to the base salary, Frette offers a competitive benefits package that includes medical, dental, vision, life insurance, short and long term disability, 401(k) with Company match, paid maternity and paternity leave, employee discount, paid holidays, and a paid time‑off policy.#J-18808-Ljbffr