Analysis Skills, Animal Care, Coaching, Communication Skills, Community Relations, Community Support, Compensation and Benefits, Customer Relations, Customer Support/Service, Dental Insurance, Forklift, Health Insurance, High School Diploma, Leadership, Maintain Compliance, Microsoft Office, Operations Processes, Performance Analysis, Productivity Management, Profit & Loss, Retail, Retail Management, Retail Sales, Sales Analysis, Sales Operations, Schedule Development, Team Building, Team Lead/Manager, Team Player, Training/Teaching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
Does your cat wear sunglasses? Does your dog have more sweaters than you? If you’re the leader of the pack and enjoy providing products and services that enrich pets’ lives, then come work in our neighborhood.
As a Store Team Leader, you’re pawsitively passionate about people and their pets. You will lead the store, develop your team, and drive results while delivering exceptional, neighborly service in a fun and engaging pet retail environment. From jumping on the floor to welcome a new puppy to analyzing store sales performance and inspiring your team to hit goals, you play a key role in creating a trusted, pet-centric destination in your community.
What You’ll Do
- Lead and develop your team by setting the example in customer service, sales, and operations
- Drive store performance including retail sales, services, and neighbor engagement
- Analyze results and implement plans to improve productivity and profitability
- Create and manage weekly schedules to maximize team efficiency and coverage
- Recruit, hire, onboard, and develop a fully staffed, high-performing team
- Coach team members through ongoing feedback, training, and development
- Maintain a clean, safe, and well-run store environment (animal care, safety, and operations)
- Ensure compliance with operational policies and procedures
- Build relationships within the community and support local events and partnerships
- Foster a fun, positive culture centered around pets, people, and teamwork
You May Be a Great Fit If You
- Are a hands-on leader who leads by example
- Have a passion for pets, people, and team development
- Are results-driven and motivated by goals and performance
- Thrive in a fast-paced, customer-focused retail environment
- Enjoy building relationships with both your team and the local community
Requirements and Responsibilities
- 2+ years of retail leadership or store management experience
- Bachelor’s degree or equivalent work experience preferred (High School Diploma/GED required)
- Strong communication and leadership skills
- Basic proficiency with Microsoft Office or similar tools
- Ability to operate store equipment (including forklift, where applicable)
- Ability to climb ladders, bend, kneel, and lift up to 65 lbs
- Ability to work a flexible schedule, including evenings and weekends
- Reliable transportation
- Must be 18+ years old and able to meet hiring requirements set by the local franchise owner
What We Value
- Pet Safety and Care First
- Leadership and Accountability
- Team Development and Support
- Strong Customer Focus
- Community Engagement
This location is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner hiring team. Each PSP franchised business is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment. You acknowledge that if you are offered employment at a PSP franchised business, your sole and exclusive employer is the local franchise business that hired you, not PSP Franchise Operations. PSP Franchise Operations does not participate in any local employment decisions or practices within its franchised businesses. All inquiries about employment should be made directly to the franchise location.
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Pet Supplies Plus 247
At Pet Supplies Plus, we're crazy for pets, too. With more than 400 corporate and franchise locations in 26 states, Pet Supplies Plus is America's favorite neighborhood pet store. Each location offers a wide array of pet food, pet products, grooming services and animal expertise all at a great value, allowing customers to spoil their pets even more. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly. This growing Livonia, Michigan-based retailer is ranked in Entrepreneur magazine's 2015 Annual Franchise 500® list as the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate, and system size. For more information, please visit www.petsuppliesplus.com
20 to 49 employees
http://www.petsuppliesplus.com