Store Manager
New York, NY - Nolita
About the Role
We are looking for an experienced Store Manager to lead a team and drive the continued growth of a premium retail location in Nolita, New York City.
The ideal candidate is a strong people leader with excellent knowledge of the Nolita market and New York City retail landscape.
This role requires someone who can develop strong talent and create a positive, high-performing store culture. Strong business acumen is essential, along with an understanding of key retail metrics and the ability to identify opportunities and turn them into results. As a high-visibility location with a nearby corporate office and frequent corporate visits, the Store Manager must be comfortable representing the store at a high level and supporting brand events hosted in the store's back patio area.
Strong clienteling experience is also essential. The Store Manager will lead the team in building meaningful customer relationships that create loyalty, repeat business, and long-term growth.
Key Responsibilities
Team Leadership - 35%
- Recruit, hire, onboard, develop, and retain a strong store team.
- Coach and develop team members through regular floor observations, real-time feedback, and consistent 1:1s.
- Build a positive, stable, and high-performing team culture with clear expectations and accountability.
- Train the team on service standards, selling skills, product knowledge, and store procedures.
- Lead and develop the store leadership team, ensuring clear ownership of responsibilities.
- Manage employee performance and employee relations in partnership with senior leadership and HR.
- Identify opportunities to improve team engagement, development, and retention.
Customer Experience & Sales - 50%
- Lead from the sales floor and model exceptional customer service and selling behaviors.
- Build a strong clienteling culture, developing long-term customer relationships that drive loyalty and repeat business.
- Drive sales, conversion, and key performance indicators through clear goals, daily coaching, and accountability.
- Analyze store performance and identify opportunities to increase sales and overall store volume.
- Maintain strong product knowledge and ensure the team can confidently communicate product features, quality, fit, and brand story.
- Use knowledge of the Nolita and broader NYC market and local customer to identify opportunities to grow the business.
- Plan and execute local events and activations that increase customer engagement, brand awareness, and sales, including brand-hosted events in the store's back patio area.
- Maintain high standards across visual merchandising, store presentation, cleanliness, and overall customer experience.
Operational Excellence - 15%
- Develop and execute weekly, monthly, and annual plans to achieve sales and profitability goals.
- Manage payroll, staffing, scheduling, and store expenses against business needs.
- Oversee inventory, receiving, processing, damages, and stock accuracy.
- Partner with Visual Merchandising and cross-functional teams to maintain store standards and optimize product performance.
- Ensure strong communication, organization, and consistent execution of all store operations.
Qualifications
- 3-5 years of progressive retail leadership experience.
- Strong knowledge of the Nolita market and NYC retail landscape.
- Experience managing a high-visibility retail location with frequent corporate interaction strongly preferred.
- Proven experience leading, coaching, and developing retail teams.
- Strong business acumen with a track record of driving sales and store growth.
- Demonstrated experience with clienteling and relationship-based selling.
- Experience managing retail KPIs, payroll, scheduling, and inventory.
- Strong communication, organization, and problem-solving skills.
- Comfortable managing a high-profile store environment, corporate visits, and in-store brand events.
- Flexible availability, including weekends, evenings, and holidays.
Compensation
$30-39 per hour. Compensation will be based on experience, qualifications, and applicable local requirements. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.