Position: BigFoot Java Barista Manager Job Summary: BigFoot Java Barista Manager main responsibility is as a Barista and secondly you will help with administrative oversite of the location. Barista Manager Duties/Responsibilities: • Perform all duties and responsibilities of a Barista • Ensure that the store has trained Barista's working each shift and fill in or cover all shifts that are not covered • Provide leadership for the baristas through 'being the example' and providing training as needed. • Follow set building, health, and BFJ culture standards; always remaining compliant in all areas. • Create a platform for involving and inspiring all employees to succeed in everything they do. • Ensure that BFJ has the right people doing the right things in the right way to deliver a legendary experience for every customer. • Oversee and be responsible for all the employees at your BFJ: training, coaching etc. • Ensure your BFJ is prepared to serve customers each day and that it meets all quality standards. • Presents oneself in a professional manner, be in proper dress attire and wear the approved uniform. • Maintain good business practices as outlined by BigFoot Java standards. • Lead, inspire, and develop each member of the crew to achieve our mission. • Maintains staff. • Continuous training of employees on drinks preparation and proper use of coffee equipment. • Maintains and clean, well-stocked and orderly work environment. • Place all orders for supplies to make sure the store is stocked completely. • Ensure all money is accounted for and that all products are being rung in properly. • Hold monthly store meetings and monthly safety meetings. • Communicate, teach, and prepare the Barista's of all upcoming monthly specials and promotions. • Communicate with your District Manager and/or Operations Manager and assist in identifying and remedying problems deserving attention and store maintenance issues. • Attend all mandatory meetings. • Know your resources and adhere to all company policies and procedures as laid out in the Employee Handbook. • Follow and Enforces food safety regulations ack as and appoint a 'PIC' for each shift. • Ensures a safe, secure, and legal work environment. • Enforces local, state, and federal labor and employment laws. • Coordinate Scheduling-Shifts, meal periods & rest periods, time-off, and coverage. (Barista Managers must be available to cover any shift per business needs or in the event staff cannot cover). • Communicates job and performance expectations in addition to delegation of job duties. • Maintains quality service by enforcing quality and customer service standards along with quick service expectations. • Escalate customer and employee complaints to the District Manager to resolve quality and customer service complaints if you cannot resolve the complaint. • Check all daily paperwork and fill out spreadsheets. Report all problems immediately to your supervisor/ DM. • Have all paperwork available for the DM to pick up weekly including invoices, bills, safe pick up slips and deposits. Plan a monthly visit to the office to go over new ideas and meet with management and pick up any needed items. • Communication daily with the District Manager. • Available for on-call issues outside of normal scheduled shift hours. • Working as a Barista for a minimum of five (5) days a week and six (6) hour shifts each day. • Performs other related duties as assigned. Qualifications: • High School Diploma or GED • Certified Food Protection Manager Certification (Can schedule and receive once hired) • 5 years customer service experience required. • 2 years of management experience required. • Experience in JIT inventory management. • Ability to lead a team. • Availability to work around peak hours, including nights, early mornings, weekends, and holidays, along with a rotating schedule. • Training and willingness to continue learning about food and beverage preparation. • Exceptional listening and communication skills. • Ability to walk, bend, and stand for extended periods. • Commitment to customer satisfaction and service excellence. • Willingness to work as part of a high-energy, efficient team in a fast-paced environment. • Ability to read and speak English proficiently. • Strong ability to multi-task. • Strong basic mathematical skills. • Ability to solve problems quickly. • Ability to follow directions. Physical Requirements: • Ability to stand for 8 hours or more per shift. • Repetitive motions. • Ability to bend, stoop or kneel as needed. • Must be able to lift at least 30 pounds at times. • Ability to stand/walk for long periods of time. • Use of hand dexterity for writing, grabbing, pulling, twisting, shaking • Cleaning and restocking work areas, emptying trash, and sanitizing equipment and utensils. • Exposure to semi-loud noises due to proximity to operating roads, and drive thru lanes at stores along with equipment sounds. Job and Benefit Information: • 90-day probationary period. • 90-day probationary review to go over your performance. • Minimum of two-week training period at multiple locations. • Full-time position requiring 35 hours or more per week. 30 hours as a regular Barista and 5 hours doing administrative duties. • You will be required to attend occasional meetings at the corporate office. Pacific WA 98047 • Salary Non-Exempt starting at $34,800-$40,800 per year • PTO accrued at .0333 per hour. (Averages about 65 hrs. per year) • 401 (K) Eligibility after 90 days. (If offered at that location) • Medical Eligibility after 90 days. (Employer 60/Employee 40) (If offered at that location) • Free Coffee Beverages |