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Store Manager

Chick'n Out

Rochester, NY

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JOB DETAILS
SKILLS
Catering Services, Coaching, Communication Skills, Dental Insurance, Detail Oriented, Equipment Maintenance/Repair, Financial Administration, Food Delivery, Food Quality, Food Safety, Food Services, Health Insurance, Inventory Management, Leadership, Multitasking, Operations, Order Management, Organizational Skills, Problem Solving Skills, Profit & Loss, Quality Management, Regulatory Compliance, Restaurant, Retail Management, Safety Compliance, Sanitation, Systems Maintenance, Team Building, Team Lead/Manager, Training/Teaching, Vision Plan
LOCATION
Rochester, NY
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Chick’n Out is looking for a high‑energy, people‑first, operations‑obsessed Head Coach to lead our restaurant with excellence. This role is the heartbeat of the shop — driving culture, execution, guest experience, and team development every single day.


If you love building strong teams, solving problems before they happen, and running a tight, fun, high‑vibe restaurant, this is your spot.


ROLE SUMMARY


The Head Coach is responsible for full store leadership: people, performance, profitability, and guest experience. You’ll coach the team, protect the brand, maintain systems, and ensure Chick’n Out delivers elite food and service every day.


This role requires strong communication, accountability, and the ability to lead from the front — not the office.


️ KEY RESPONSIBILITIES


Team Leadership & Culture


  • Lead, coach, and develop all FOH/BOH team members
  • Build a positive, high‑energy culture rooted in respect and accountability
  • Conduct ongoing training, performance check‑ins, and corrective coaching
  • Ensure all staff follow Chick’n Out standards, recipes, and service expectations
Daily Operations


  • Oversee all opening, mid‑shift, and closing procedures
  • Maintain food quality, speed, accuracy, and cleanliness
  • Ensure safety, sanitation, and compliance with health regulations
  • Manage inventory, ordering, waste control, and product rotation
  • Maintain equipment and coordinate repairs when needed
Guest Experience


  • Deliver a warm, fun, memorable guest experience every shift
  • Resolve guest issues with professionalism and hospitality
  • Monitor service flow and adjust staffing or stations as needed
  • Ensure online orders, catering, and dine‑in service run smoothly
Financial & Administrative


  • Manage labor to target using scheduling tools and real‑time adjustments
  • Monitor food cost, waste, and portioning to protect profitability
  • Complete daily/weekly paperwork, deposits, and reporting
  • Support payroll accuracy (timecards, approvals, corrections)
  • Execute marketing promotions and seasonal menu rollouts
Staffing & Scheduling


  • Recruit, interview, and hire strong team members
  • Build weekly schedules that balance labor targets and team needs
  • Maintain staffing levels that support consistent execution
REQUIRED SKILLS & QUALITIES


  • Strong leadership and communication
  • Ability to coach, motivate, and hold others accountable
  • High operational awareness and attention to detail
  • Ability to multitask in a fast‑paced environment
  • Problem‑solver with a calm, confident presence
  • Reliable, organized, and consistent
  • Passion for hospitality and great food
PREFERRED EXPERIENCE


  • 2+ years restaurant management or shift leadership
  • Experience with Toast, 7Shifts, or similar systems
  • Knowledge of food safety and labor compliance
  • Proven track record of team development
WHAT YOU’LL LOVE ABOUT WORKING HERE


  • A fun, supportive, high‑energy environment
  • Real leadership autonomy
  • Opportunities for growth as the brand expands
  • Competitive pay + performance incentives
  • Staff meals and team perks
  • A culture built on respect, hustle, and good vibes

About the Company

C

Chick'n Out

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