Store Manager

The Store Manager oversees all aspects of retail store operations, ensuring compliance with California cannabis regulations while driving sales performance, customer satisfaction, and operational efficiency. This role leads and develops store teams to deliver exceptional customer experience, maintain accurate inventory and cash controls, and uphold company standards. The Store Manager plays a critical leadership role in fostering a culture of accountability, teamwork, and compliance. The position requires strong operational acumen, sound judgment, and the ability to balance sales objectives with adherence to regulatory and company requirements.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (this list is not all inclusive)

• Leads, trains, and develops store staff to meet performance goals, ensure compliance, and deliver exceptional customer service.
• Oversees all aspects of daily store operations, ensuring adherence to company policies, procedures, and state and local cannabis regulations.
• Manages and optimizes store sales, implementing strategies to meet and exceed revenue targets.
• Maintains compliance with DCC regulations, ensuring all transactions, reporting, and operational procedures meet state requirements.
• Oversees inventory control, including product intake, reconciliation, audits, and merchandising.
• Partners with Purchasing teams to ensure accurate ordering, product availability, and timely resolution of discrepancies.
• Verifies invoices, reconcile discrepancies, and ensure accurate financial reporting and cash handling practices.
• Supervises delivery operations (where applicable), ensuring route optimization, vehicle safety, and customer satisfaction.
• Collaborates with Marketing and Retail Leadership to execute promotions, loyalty programs, and community engagement initiatives.
• Monitors sales data, performance metrics, and market trends to identify opportunities for growth and operational improvement.
• Ensures compliance with health, safety, and security protocols within the retail environment.
• Builds and maintains positive relationships with customers, vendors, and local community partners.
• Supports and/or manages multiple store locations as assigned, ensuring consistency in operations and performance standards.
• Executes ad hoc projects as assigned by direct supervisor.

CORE COMPETENCIES

• Inspires, coaches, and develops high-performing teams through accountability, feedback, and consistent leadership.
• Maintains advanced knowledge of California cannabis retail laws and ensures full compliance at all times.
• Manages daily store functions with efficiency, accuracy, and adherence to company standards.
• Ensures every customer interaction reflects professionalism, product knowledge, and the company's service standards.
• Understands and manages budgets, cash handling, and reporting to ensure financial integrity.
• Uses data and performance metrics to identify trends, drive sales, and improve operational outcomes.
• Communicates clearly and persuasively across all levels of the organization.
• Partners effectively with cross-functional teams including Operations, Purchasing, Marketing, and Compliance.
• Navigates changing priorities, market conditions, and evolving regulatory requirements with flexibility and composure.
• Models ethical decision-making, transparency, and responsibility in all areas of store operations.
• Inspires and develops high-performing sales teams through clear communication, accountability, and ongoing coaching.
• Thrives in a fast-paced, evolving environment; remains resilient and solution-oriented amid shifting regulatory and business demands.
• Serves as a proactive change agent who drives process improvement, operational efficiency, and cultural alignment.
• Embraces transformation with a solution-oriented mindset, guiding teams through evolving business priorities, system integrations, and regulatory changes with composure and adaptability.
• Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by a direct supervisor. This includes the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.

PHYSICAL REQUIREMENTS

• Constantly: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye.
• Frequently: Standing for long periods of time, climbing stairs, and twisting.
• Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions.
• Constantly: Use visual display terminals (e.g., computers, tablets) for extended periods of time.
• Frequently: Ability to work weekends, holidays, nights, and retail events.
• Frequently: Travels to multiple locations.

EDUCATION AND EXPERIENCE REQUIRED

At least 2 years of Store Manager experience and Inventory Management with knowledge of cannabis industry and cannabis knowledge. Experience with Multi-location leadership experience, a plus.

Advanced knowledge of METRC system.

Knowledge of Cannabis POS systems, such as Dutchie.

Strong working knowledge of Microsoft Word and Excel.